- Report: #1112985
Report - Rebuttal - Arbitrate
Complaint Review: Smile Care Dental
Smile Care Dental923 W Carson St, Torrance, CA 90502 Torrance, California USA
Smile Care Dental Rip off, collected money from Genesis Financial even though service was not provided to me Torrance California
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the traumatic experience all started last oct 15, 2013 , my partner called smile care dental befre lunch to inquire about getting her braces done she caleed around 11:30 am before lunch time, she spoke with the representative over the phone, the 1st questing that my partner ask the is " Is there a fee for the consultation?" the representative answered there is no fee for the consultation, then my partner asked if theres an available slot for a consultation on that same day the representative replied yes and that we dont need an appointment we can just walk in, Me and my partner Rachel Fuertes went ahead and went to the dental clinic, i immediately listed my partners name at the patients list to see the dentist for consultation, we waited for a couple of minutes then the ortho dentist is finally available to consult with us, the ortho check my partners teeth took xrays and finally told us that we just need to talk Ms. Cruz to finalize the financial part wich is the payment, and that the ortho dentist verbalize that he can even start putting the braces the same day, We went ahead and waited at the waiting area for ms. cruz, she handed us the documents, the first set of papers is the breakdown of the entire cost for the ortho braces amounting $4200 for everything, and another set of papers which is the contract, i told ms. cruz that i have to discuss it with my partner first, we went outside the clinic went to our car and talked about it,after a few minutes we came bck to the clinic and inform ms cruz that we will go and get it, i clearly ask her is the $4200 includes everything. so i went ahead and ask her to pull my partners credit first, but unfortunately she said that my partners credit was not approved, so i went ahead and gave her my permission to pull my credit instead, so she went ahead and check my credit score and i got approved of $4000 with genesis financial and the $200 is gonna be out of my pocket that day,
I went ahead and signed the contract for $4200 ortho treatment for my partners braces, Ms. Cruz verbalize to wait while the ortho dentist is getting ready to start putting on my partners braces so we went ahead and waited for my partners turn,we waited for a couple of mins and my partner was called to meet again with the ortho dentist, the ortho dentist check her teeth again and verbalize that my partner needs to see the family dentist first, so we went ahead and waited again and when the family dentist arrive he check my partners xray result and verbalize that my partner cannot have the braces on and that she needs to see a hygienist first and that she needs to undergo a treatment for her gums first and that she needs to have her gums more healthier, i went ahead and ask the family dentist if its gonna be covered on the $4200 contract that we signed, the family dentist verbalize no, and that we need to pay roughly $4 to $6 thousand extra, and that the treatment will take 2 to 3 months, we went ahead and told the family dentist that we need some time to think about it since they are asking us more money and that the only amount that was approved by genesis is $4000, no treatment was done at that time, me and my partner went ahead and walked to the hallway, my partner stop by at Ms. cruz and my partner told ms cruz that we need some time to think about it and to put a hold on everything, my partner ask if she needs to pay anything ms cruz verbalize nothing,
after a 2 weeks we got a bill from genesis that i owe them $4000, me and my partner made a lot of phonecalls with ms cruz and she keeps telling us that we need to wait because the corporate takes 12 weeks or more to investigate on everything,my partner ask miss cruz how come the loan was submitted eventhough she clearly said to put a hold on everything since we need more time to think about it, we begged ms cruz that my credit score is riuned already and it went down already but all she can say is she has nothing to do with it, we called genesis ad filed a complain but they said they cannot do anything since smile care dental is not refunding the money, my question is that how come they process it still when i told them not to do so, it is such an incovenience, and to add up on our misery we and my partner kmept calling smile care dental more than 20 times and they cannot give as an exact answer, genesis has been calling my partner even shes at work just to collet the money, We are noth in so much trauma about what happened and until now my credit score is low because of them, they ruin my credit and they ruin my life, until now i cannot buy a house because of them, Ms Cruz and Smile care dental is a rip off, they dont care about the people all they want is collecting money eventhough there was no services rendered to my partner, now my loan officer advice to pay genesis eventhough my partner didnt receive any service from onsite dental just to stop the bleeding on my credit score, i just paid $601 to genesis today so that they will stop reporting me, please help me with these, this is a finacial burden that causing my life, my future and my relationship with my partner at risk.
This report was posted on Ripoff Report on 01/04/2014 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smile-Care-Dental/Torrance-California-90502/Smile-Care-Dental-Rip-off-collected-money-from-Genesis-Financial-even-though-service-was-1112985. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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