• Report: #1154414

Complaint Review: Smiles on Broadway

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  • Submitted: Thu, June 12, 2014
  • Updated: Tue, July 15, 2014

  • Reported By: Jenni — Mesa Arizona
Smiles on Broadway
55 E. Broadway Rd. Tempe, Arizona USA

Smiles on Broadway aka Deer Valley Smiles (Dr. Fuller) Bait and Switch Pricing Tempe Arizona

*Author of original report: Extortion and HIPPA violations

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I originally went to SOB for tooth resorption, which required an implant for complete replacement of my front tooth. I began the process in August 2013, my estimate for everything start to finish came to $3000. I spoke with Shannon, then office manager, because SOB matches competitor coupons. She agreed to apply my 25% off coupon to the entire treatment plan, and made a copy of it.

Every visit between August 2013 and May 2014 I asked if it was time to apply my coupon, and multiple staff members kept telling me to hang on to it and wait. Long story short, I am finally getting my Procera crown put on and paying the final bill, and Shannon no longer works there and the office is refusing to honor my coupon. The office staff argued with me, and made every excuse not to accept it - Shannon doesn't work there anymore, they won't make any money if they apply it, I should've known they wouldn't apply it because they kept putting it off, they're already the cheapest in town, Dr. Unger's office (nextdoor surgeon) should've applied it and not them, they can't retroactively apply it to past visits, etc.

This office staff try to appear very nice, but they're very pushy and looking back I can kind of see how they are a bit shady. They basically cornered me and left me with no other option. They're pushy about treatments I didn't need (they wanted to fill a bunch of "cavities" and I got second opinions stating that it wasn't necessary). Their "white for life" program is only if you get every single filling and procedure they recommend, meaning they could suggest completely unnecessary procedures and if you don't agree you lose your white for life guarantee. They really don't respect my wishes to avoid regular x-rays and flouride. I overheard as they informed another patient who didn't want x-rays that the ADA REQUIRES them to perform x-rays every year and won't see or treat a patient without them, and that there is no radiation involved. This couldn't be more incorrect or dishonest!

Dr. Fuller and Dr. Unger are very nice and personable, but I don't think they realize what is going on with the office end of the practice (which has paid off other patients who left bad reviews to remove them). I am also concerned that they're caught up in the hyper-preventative dentistry a lot of these "discount" and AHCCCS-plan dentists are performing to be more profitable. Short of check ups for my implant, I won't return for cleanings and other dental needs.


This report was posted on Ripoff Report on 06/12/2014 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smiles-on-Broadway/Tempe-Arizona-85282/Smiles-on-Broadway-aka-Deer-Valley-Smiles-Dr-Fuller-Bait-and-Switch-Pricing-Tempe-Ariz-1154414. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Extortion and HIPPA violations

AUTHOR: Jenni - ()

Today I spoke with both Joey and Dr. Fuller. Both gave the same excuses as the office staff regarding the coupon. Both told me they'd only finish my abutment/crown if I removed my reviews entirely, and canceled my crown on order! Dr. Fuller did offer the treatment plan at their cost, but I had to remove the reviews in full.

A coworker called on my behalf (without my knowledge/consent) after hearing me upset, and Diana in the office violated HIPPA privacy laws by going over my file/treatment plans/billing with him, and he was so apalled he let me know this.

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