Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #631826

Complaint Review: Smoke Freely LLC - Internet

  • Submitted:
  • Updated:
  • Reported By: annoyed — Dale Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Smoke Freely LLC Internet United States of America

Smoke Freely LLC Prado e-cigarette Beware! Costly SCAM! Keep on Smokin'!!!! Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

ALWAYS CHECK RIP OFF REPORT BEFORE TRYING OR BUYING!!

Don't blame the tobacco companies entirely.  The free trial scam is a scam.  You want to try e-cigs then go buy one from a reputable retailer (they do exist), but DON'T try the free trial from SmokeFreely.com for the Prado e-cig. 

On July 14, I read a 'report' in a Florida newspaper where testing was done and this cigarette was the most realistic, cost-effective, and least harmful.  There was link which took me to www.SmokeFreely.com where they were offering a starter kit in a free trial for shipping only.  Oh, you could also buy accessories for 75% off. Now I consider myself a fairly savvy internet consumer; I refuse to order anything that automatically enrolls you in a recurring charge of some kind (monthly refills, etc.)  I looked for any such fine print on the promo page and found nothing.  I looked for such on the order pages and found nothing.  So, I thought I'd give it a try.  On July 13th my card was billed $19.90.

I received the product on July 26 (after I got home from work).  On July 28 my card is dinged for another $149.90.  It would have been almost okay at $89.95 - the going rate for the appliances, but they also charged full price for the cartridges which you did not get to specify flavor or level.  $59.95!

You only have 10 days to get a RMA#, but not having read in the the 'Terms and Conditions' which I couldn't find on the web site, I didn't know the 10 days started the date ordered and that weekends are included. 

Then two (2) weeks later another charge $69.90 shows up.  Turns out the free trial automatically enrolls you in the monthly refill program.  No, it wasn't cancelled when I made the earlier inquiry.  Now it'll cost a $48.00 'restocking' fee, or I can keep the product for $29.95 and they'll refund $40.00.

So, they make it impossible to meet the 10 day requirement and then charge such an exorbitant restocking fee that it's easy to give in when they offer to charge you less for the product if you'll just keep it.....hmmmm what does that say about the product?

so, TESTERS BEWARE! 

This report was posted on Ripoff Report on 08/16/2010 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/smoke-freely-llc/internet/smoke-freely-llc-prado-e-cigarette-beware-costly-scam-keep-on-smokin-internet-631826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now