• Report: #1067820

Complaint Review: Smothtown Nissan

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  • Submitted: Wed, July 17, 2013
  • Updated: Wed, July 17, 2013

  • Reported By: John — Stony Brook New York
Smothtown Nissan
535 Middle Country Road St. James, New York USA

Smithtown Nissan Did Not Pay Off My Trade In As Agreed St. James New York

*Consumer Comment: Bad advice.

*Consumer Comment: BEST EXPERIENCE I EVER HAD!!!

*UPDATE Employee: Payoff

*General Comment: Advice

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 Traded In Fairly New Car With payoff due to another car manufacturer. usually dealer has 30 days to do this. Smithtown Nissan did not do this and has been over 2 months. I am getting collection calls and it is affecting my credit. Calls to Smithtown go unanswered. Secretart says they are working on it, but manager does nto get on phone.


This report was posted on Ripoff Report on 07/17/2013 01:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Smothtown-Nissan/St-James-New-York-11780/Smithtown-Nissan-Did-Not-Pay-Off-My-Trade-In-As-Agreed-St-James-New-York-1067820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Bad advice.

AUTHOR: John - ()

As a former Police Officer, I can say this is bad advice as no crime has been committed here other then murder of the English language. This is clearly not a Police matter as It is a Civil matter. So please leave police alone to deal with real criminals,  like ones that feel its ok to harrass innocent receptionist at local car dealerships. Harassment being an actual crime... If being uneducated and unable to spell or form a proper sentence was a crime, this person would be in prison... just saying. Somewhere out there theres a shortbus missing a passenger. 

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#2 Consumer Comment

BEST EXPERIENCE I EVER HAD!!!

AUTHOR: Sam - ()

Smithtown Nissan BEST EXPERIENCE I EVER HAD!!! Smithtown New York

I had the best experience ever at this dealership. From the moment I walked into the front door I was treated as family. And although I experienced some bad times, they got me fianced, and at a great rate too! The owner even came out to shake my hand and thank me for my business! And to boot, he gave me a $200 dollar gift card for the nearest mall. Ive never been happier! I will be sure to recommend ALL my friends and family here!

Best regards,

 Sammy xoxo

 

 

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#3 UPDATE Employee

Payoff

AUTHOR: Dealer - ()

 I do apologize for this ongoing issue of your trade in not being paid off.  I did contact Rip off Report and spoke with a representative today about the situation.  I would like to look into this issue for you and get it taken care of as soon as possible.  If you could please give me a call at the dealership to discuss this matter we would appreciate it.  You can reach the customer relations manager at 631-361-9696 ext. 249.  Thank you.

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#4 General Comment

Advice

AUTHOR: Bubba Lee - ()

 Sounds like its time to be passive agressive.

Goto the dealership.

Politely explain to the reeptionist that you need to speak to the general manager and why. If she offers sales manager or finance manager agree but say I would prefer to talk to the "Dealer Principle" Use that phrase.

Lean on her counter and wait.

Never raise your voice, speak gently and politely at all times.

It will drive them nuts.

Standing at the counter listening to every call and every conversation is encredibly rude.

Bet you get action in short order.

If they call the police file a complaint against the dealership for fraud.

Good Luck

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