• Report: #290797

Complaint Review: SMS Auto Fabrics

  • Submitted: Tue, December 11, 2007
  • Updated: Mon, September 14, 2009

  • Reported By:Oswego Illinois
SMS Auto Fabrics
350 S. Redwood St. Canby, Oregon U.S.A.

SMS Auto Fabrics This company is out for only your money. Beware! Canby Oregon

* : Our Side of the Story

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I ordered auto fabric from this company in October. My card was billed that day.
After 4 weeks and several phone calls they still had not located the fabric. I lost the job I needed the fabric for so I canceled the order.

Two weeks later they still had not credited my account.I called again and talked to the owner.
He assured me he would take care of it.

Now, another two weeks have gone by and still no refund.
When I searched them on yahoo I found out I'm not alone. They have ripped off several people.
Now it is December and still I'm waiting for my $97.00.
Don't order from them!

Chevy nut
Oswego, Illinois

This report was posted on Ripoff Report on 12/11/2007 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/SMS-Auto-Fabrics/Canby-Oregon-97013/SMS-Auto-Fabrics-This-company-is-out-for-only-your-money-Beware-Canby-Oregon-290797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Our Side of the Story

AUTHOR: smsautofabrics - (USA)

We are disappointed to hear that this customer believes he has been treated poorly, however the facts here seem to indicate otherwise.

As the customer stated, he was charged $97.00 for his 1 yard of fabric at the time or order, which is common practice in any industry.  However, as is the case with the vast majority of orders, we shipped it to him within a few days of the initial order.  The customer informed us upon receiving the shipment, that the color didn't quite match the original interior.  Since he was just patching a spot and not redoing the whole interior, this small dye lot variation (which is common with any fabric) would not work for his customer's car.

We had to locate and order in a new piece that would match the color in his customer's car.  We shipped this new piece of fabric to him approximately 2 months after his initial order.  Sometimes when these old and rare fabrics have to be located and ordered in, it takes some extra time.  The customer is always informed of this.

A short time after shipping the new fabric, we received it back from the customer, presumably because he lost the job.  The customer is entitled to a $97 credit on a future purchase since we delivered the product as promised.  He has ordered from us many times since then and has never asked to apply this credit nor has he ever even inquired about it.

We do our best to satisfy each and every one of the thousands of customers we serve each year.  Unfortunately, as in this case with a dye lot variation, circumstances prevent us from delivering as promptly as we would wish.  Sometimes when needing to exactly match the fabric in a classic car, it takes a couple of attempts to get it 100% correct.  In addition, we send complimentary samples of our materials to customers in order to limit problems like this one.  Restoring a car always takes longer than one would assume, and we always recommend that our customers leave as much time as possible to complete their interiors.
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