• Report: #1088873

Complaint Review: Snap Fitness

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  • Submitted: Wed, October 02, 2013
  • Updated: Wed, October 02, 2013

  • Reported By: RayB — Havertown Pennsylvania
Snap Fitness
9136 Miller Road Swartz Creek, Michigan USA

Snap Fitness - Kristin Carley Cancelled membership in July, received email verification of cancellation and still charged for September and October Swartz Creek Michigan

*Consumer Comment: File a complaint with your CC bank

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 I spoke with Kristen Carley in June of this year and was instructed to mail in a formal cancellation request.  I moved to Philadelphia, therefore I wanted to cancel my membership in Michigan so I could join the local YMCA in Philly.  I mailed the request, and received an email stating that it had been received and I would be charged for August, and then my membership would terminate.  September I was charged $59.95 at which point I sent out an email.  She responded that a refund had been processed and to give it a few days, but to let her know if it didn't go through.  3 weeks later there was no refund so I emailed again.  I got no response and then in October I was charged again.  I called, emailed, even called corporate but I cannot get a response.  I filed a complaint through the BBB, but they never responded to that.  I am left with the Attorney General and this site.  Any help getting my refund would be appreciated.  I had to cancel my bank card and get a new one sent to me so hopefully I will receive no further deductions.

In the meantime I am owed $120.00 and would like to get my money back.


This report was posted on Ripoff Report on 10/02/2013 08:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Snap-Fitness/Swartz-Creek-Michigan-48473/Snap-Fitness-Kristin-Carley-Cancelled-membership-in-July-received-email-verification-o-1088873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

File a complaint with your CC bank

AUTHOR: advocacybz - ()

The simple solution is to file a dispute with your Credit Card Carrier or Bank directly is you were using a debit card. In the dispute you simply need to lay out the facts that you cancelled the membership and did not approve any on going debits. The two months in question came after your notification the company. Provide your bank or CC carrier with the documentation of your contact with the service provider 9any emails or phone calls) in a reasonable period of time the bank will get the chargeback and refund your money. This should always be your first step after a merchant refuses or delays in retruning a charge. All Credit card carriers have a dispute department, you should always dispute any charges you either deny or question. It really is a somewhat tedious process but in the end you will receive a refund form the Bank

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