- Report: #1088873
Report - Rebuttal - Arbitrate
Complaint Review: Snap Fitness
Snap Fitness9136 Miller Road Swartz Creek, Michigan USA
Snap Fitness - Kristin Carley Cancelled membership in July, received email verification of cancellation and still charged for September and October Swartz Creek Michigan
*Consumer Comment: File a complaint with your CC bank
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I spoke with Kristen Carley in June of this year and was instructed to mail in a formal cancellation request. I moved to Philadelphia, therefore I wanted to cancel my membership in Michigan so I could join the local YMCA in Philly. I mailed the request, and received an email stating that it had been received and I would be charged for August, and then my membership would terminate. September I was charged $59.95 at which point I sent out an email. She responded that a refund had been processed and to give it a few days, but to let her know if it didn't go through. 3 weeks later there was no refund so I emailed again. I got no response and then in October I was charged again. I called, emailed, even called corporate but I cannot get a response. I filed a complaint through the BBB, but they never responded to that. I am left with the Attorney General and this site. Any help getting my refund would be appreciated. I had to cancel my bank card and get a new one sent to me so hopefully I will receive no further deductions.
In the meantime I am owed $120.00 and would like to get my money back.
This report was posted on Ripoff Report on 10/02/2013 08:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Snap-Fitness/Swartz-Creek-Michigan-48473/Snap-Fitness-Kristin-Carley-Cancelled-membership-in-July-received-email-verification-o-1088873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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