- Report: #1010587
Report - Rebuttal - Arbitrate
Complaint Review: SobaKawa National Express
SobaKawa National ExpressNational Express Online 2 Morgan Ave. Norwalk, CT Norwalk, Connecticut United States of America
SobaKawa National Express National Express, SobaKawa Cloud Pillow Unauthorized Charging. Called from an Info Commercial for the 19.99 deal, ended up paying over 175.00 Norwalk, Connecticut
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I called National Express the next day (after hours of hunting for their number online) and they said that my "order" had already been shipped from the warehouse. I called my bank and they said there was nothing I could do. Meanwhile all of my regular expenses started coming out of my bank account which over-drafted my checking account. So not only did I not have access to ANY money but I also had "overcharge" fees. The pillows arrived (7 boxes) the following Saturday and I rejected the order. I called National Express again and explained the whole ordeal and they said there was nothing I could do and I would still be charged for shipping the boxes back to them. I waited about a week and a half and called them back and talked to 4 different managers. They finally agreed to give me a full refund of 175.00 after I had told them I had already contacted a lawyer. I want this company to stop doing this to people, it's wrong. If you have had this happen to you please contact me with your story. Thank you! On a side note I have never wanted to sue anyone, I just feel like if I don't do something they will continue to prey on people and I want it to stop.(((REDACTED)))@gmail.com
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This report was posted on Ripoff Report on 02/07/2013 04:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/SobaKawa-National-Express/Norwalk-Connecticut-06851/SobaKawa-National-Express-National-Express-SobaKawa-Cloud-Pillow-Unauthorized-Charging-1010587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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