Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1340401

Complaint Review: Softwarekeep.ca - Internet

  • Submitted:
  • Updated:
  • Reported By: PMGreen — Mississauga Ontario Canada
  • Author Not Confirmed What's this?
  • Why?
  • Softwarekeep.ca Internet USA

Softwarekeep.ca refused refund after error Vancouver, BC, Canada Internet

*UPDATE Employee: Our sincere apologies PMGreen

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I wanted to purchase WIN 10 Pro but in error I pressed the wrong button and got WIN 7.  Okay, I made a mistake.  After printing the order I realized what happened and immediately emailed to cancel the order.  The response was simply that they won't give a refund after they send the software key code.  Well,  I never got the key code until several days later so by their own reasoning I should have been able to get my refund.  They also know that I emailed them immediately after making the order so it should be obvious that the order was in error.  Any responsible company would not try to pull this kind of stunt.  We exchanged several emails and they always maintained their mantra of not refunding after the key code was sent.  Honestly, they did not send the key code until several days later, much later then when I asked for a refund.  It was only $99 but the principle of the issue galls me.

This report was posted on Ripoff Report on 11/29/2016 10:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/softwarekeepca/internet/softwarekeepca-refused-refund-after-error-vancouver-bc-canada-internet-1340401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Our sincere apologies PMGreen

AUTHOR: KenDie - (Vancouver)

POSTED: Monday, May 29, 2017

Hey PMGreen,

Let me introduce myself. My name is Ken, and I work at SoftwareKeep in the marketing department.

First of all, I'm really sorry for your bad experience with our company, and I hope we can resolve this issue.

Misclicks happen all the time, and you should have been refunded for this or at least been provided with the correct version, which was the Win 10 Pro Edition.  This is entirely our fault.

We want to make this right with you. Let me know how we can help.

 

Please contact me at ken@softwarekeep.com and I will handle this issue personally.

I hope this experience doesn't affect our business relationships.

 

Kind regards,

Ken

 

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now