• Report: #1136613

Complaint Review: softwarepro.com

  • Submitted: Sat, April 05, 2014
  • Updated: Sat, April 05, 2014

  • Reported By: pph765 — DIAMOND BAR California
softwarepro.com
softwarepro.com , Select State/Province USA
  • Phone: 866-550-4161
  • Web:
  • Category: Software

softwarepro.com Charged much more than what they displayed online. Internet

*REBUTTAL Individual responds: Software pro

*REBUTTAL Owner of company: SoftwarePro.com is not affiliated with SoftwarePros.com

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On 4/2/2014 I was searching for "Avast antivirus" download. Among all the related sites, I select "Avast antivirus free download 2014" (the first entry)

The site said join the membership I can get faster download and tech support. It shows membership fee is 16.99. I joined the membership and downloaded  "Avast antivirus free". But it ends up with $80.90 service charge to my Visa credit card without my knowledge. I learned the fact when I looked my Visa credit card's activity.

They are not honest. Not at all. They hide something before customer joined the membership.

 


This report was posted on Ripoff Report on 04/05/2014 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/softwareprocom/Select-StateProvince/softwareprocom-Charged-much-more-than-what-they-displayed-online-Internet-1136613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Software pro

AUTHOR: cat - ()

I was downloading avast for 16.99 for three years. When I got my credit card statement I was charged 80.90 from a company called software pro never heard of them and did not authorized them to download anything or charge me. I tried to call the company but you can't talk to a real person I want my money back 

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#2 REBUTTAL Owner of company

SoftwarePro.com is not affiliated with SoftwarePros.com

AUTHOR: The Real Software Pro - ()

If you have paid for a software download or software membership and believe you have been overcharged or you need further support, please contact softwarepros.com.

These are not charges made by my company(softwarepro.com). Please contact softwarepros.com (with an s at the end of the domain). I am not affiliated with this company (Software Pros) in any way. Unfortunately, other victims have reported difficulty getting refunds. Also, contact your bank or credit card company to dispute the charges.

As a positive reputation is critical to me and my company, please do make sure to correctly spell and reference the offending company name as indicated above in any reviews or complaints.

 

Thank you,

Dawn

The Software Pro

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