- Report: #1048683
Report - Rebuttal - Arbitrate
Complaint Review: Solavei cell phone services
Solavei cell phone services10500 NE 8th Street Bellview, Washington USA
Solavei cell phone services told I would get refund, but didn't Bellview Washington
*Consumer Suggestion: Solavei is a reputable company
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After numerous problems attributed to start up issues, training new customer service reps, etc, the person who got me involved in the cell phone program said to be patient the company was working on resolving problems.
I spent hours on hold waiting to speak to customer service. I left messages but received no return calls. When I finally gave up on the whole process I was given a return authorization code and told I would receive a refund on the phone I bought. I didn't receive a refund.
When I followed up I was told that I would not get a refund because I didn't return the phone within the initial 14 days. I emailed the CEO, Ryan Wuerch, who emailed me back saying customer service would get back to me. When they didn't I followed up with him again via email. He assured me someone would contact me.
They didn't. I feel the company claims they don't advertise because it's people you know providing a phone service you want at a reasonable price.
The price is not the problem it's the lack of custoomer service and follow up especially not receiving the promised refund. I have letters to the State's Attorney General's office, the Better Business Bureau, the US Department of Consumer Affairs, and local media in Orlando where they are hosting an event.
I would not recommend this company to anyone based on the lack of responsiveness and customer support.
This report was posted on Ripoff Report on 05/06/2013 03:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Solavei-cell-phone-services/Bellview-Washington-98004/Solavei-cell-phone-services-told-I-would-get-refund-but-didnt-Bellview-Washington-1048683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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