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Report: #1276387

Complaint Review: SolidTech - Internet

  • Submitted:
  • Updated:
  • Reported By: LJC — West Henrietta New York USA
  • Author Not Confirmed What's this?
  • Why?
  • SolidTech Internet USA

SolidTech Computer Service and Repair Internet

*UPDATE Employee: Solidtechies Customer Service

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My son received a Mirosoft webcam for a Christms gift. His computer has windows 8.1 operation system. The software that was included with the webcam was in a disk format. I searched the internet for a driver that could be downloaded so my son could use his webcam.  I purchased driver detective (that was suppose to be supported by Microsoft) and all of a sudden a menu appears to call a phone number  to call to further assist you.

Before you know it  you are swindled in purchasing a service package to help clean up your hard drive in order for the webcam to operate. They promise refunds for upgrades for a more effective packages. (even fancy talk to block pop-ups so infectious viruses can not be downloaded) They worked on my son's computer for many hours and they evenually got the webcam to work. But less than 24 hours later my son's hard drive has been corrupted and the windows program will not start his computer.

I usually do not fall for these type of scams. They were somehow able to advertise that this service was supported by Microsoft and Norton Sercurity. I even have an invoice that looks very professional and legitimate.

The "techs" are very friendly, smooth talkers and convincing even though I told them I was skeptical of their services.

Luckily the charge were still in the pending format so I was able to have the charges removed and a new card issued.

I have half of a mind to charge them to fix my son's computer and report them to the police.

This report was posted on Ripoff Report on 12/26/2015 09:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/solidtech/internet/solidtech-computer-service-and-repair-internet-1276387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
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#1 UPDATE Employee

Solidtechies Customer Service

AUTHOR: Emmi L. - (Montreal)

POSTED: Wednesday, March 02, 2016

Hi,

 

We are sorry for the inconveniences.

Please call us at 1 866-682-0647 or contact us at [email protected] // . We will be more than happy to help you.

 


Sincerely,

 

Emmi

Customer Support

Solidtechies

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