Complaint Review: Sonic Drive-In - Galax Virginia
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- Author Not Confirmed
- Sonic Drive-In www.sonicdrivein.com Galax, Virginia U.S.A.
- Phone: 276-238-1254
- Web:
- Category: Fast Food Restaurants
Sonic Drive-In ripoff, absolutely insane Galax Virginia
*UPDATE Employee: Ticket Times
*UPDATE EX-employee responds: Time Means Nothing
*UPDATE EX-employee responds: You could be wrong
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Visited sonic on Sunday 9-26-04. Ordered a jr double cheeseburger w/only ket. & mus. Brought out single burger. Made them aware of mistake. Brought me single patty w/let.,tom.,mayo. Politely made them aware again and repeated exactly what I wanted. They then brought me a huge double w/ let.,tom.,mayo. 4th time messed it up again.
I finally asked to speak to manager. She then told me that she took my order and heard me change my mind 4 different times. I told her that never happened and (still polite) asked for some compensation. She told me that I was being Irate and for me to get the hell off the lot or she was calling the cops. Not once did I raise my voice or got as mad as I should have been. I also found on the website there is no way to comment/complain. So this was my only option
Joanna
Lambsburg, Virginia
U.S.A.
This report was posted on Ripoff Report on 09/27/2004 07:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sonic-drive-in/galax-virginia-24333/sonic-drive-in-ripoff-absolutely-insane-galax-virginia-110281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Ticket Times
AUTHOR: David - (U.S.A.)
SUBMITTED: Friday, December 18, 2009
The times on the tickets actually ARE accurate due to the following fact: The ticket time printed on a receipt from ANY Sonic Drive-In is the time that the order was entered into the system, not the time the order was prepared, bagged, clock-out, or delivered. The setup of the sales system does not allow for the changing of which times is printed - it will ALWAYS be the time the ordered items were totaled out and entered into the ticket system, without exception.
#2 UPDATE EX-employee responds
Time Means Nothing
AUTHOR: Gadsdenscam - (U.S.A.)
SUBMITTED: Sunday, August 10, 2008
The printed time on your receipt from Sonic actually means nothing. Sonic employees
routinely clock tickets out early to keep their wait time low.
#1 UPDATE EX-employee responds
You could be wrong
AUTHOR: Killstheweak - (U.S.A.)
SUBMITTED: Sunday, September 25, 2005
I've worked at Sonic for almost 3 years. And the story you tell sounds very familiar. Many times i've heard or have taken part in that complaint. There's customers who will change there mind 4 times. Keep calling back, etc. And than when you confront them on it when the order is wrong, they look at you like you have 2 heads on your shoulder with the response, i didn't change my order. My next favirote i'm sure will be posted is. I've been waiting here for 20 minutes! When in reality it was 5. Are tickets show the time it took to get out. Well actually i'm not currently a Sonic employee anymore. I have a complaint of my own to file. One that's valid tho.
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