- Report: #1158537
Report - Rebuttal - Arbitrate
Complaint Review: Sonic Drive In
Sonic Drive In3025 N. Galloway Avenue Mesquite, Texas USA
Sonic Drive In manager Carl Braucht Rachael Harwell Cell phone mobile instagram using during work hours happy hour Mesquite Texas
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Rachael is a carhop at Sonic at 3025 N. Galloway Ave., Mesquite, Texas. She uses her cell phone during working hours and even during Sonic's busiet times between 2pm and 4pm called Happy Hour! Customers are waiting on their food and Rachael is posting likes on Instagram. Her profile name on Instagram is makeeitraen. It used to be makeeitrayn. She probably changed it so that the manager, Carl Braucht, could not check it. I heard Rachael is the carhop on rollerskates.
We the customers are waiting on our food and drinks and Rachael, and others, are posting on their Instagrams, Facebook, Twitters, Snapchat, Emails and more!! Do you like waiting a long time for your food or drinks? And anything you tell the manager, Carl Braucht, will be ignored. Even if you call the Sonic Customer Support, they will file the complaint and email Carl, then Carl ignores it and the carhops continue to screw up and tell Carl "I did not do that". [continued below]....
Rachael lies to her manager about not using her cellular phone. She even talks about how he is a "puppet" and "all talk and no bite". Carl believes everything Rachael and other carhops tell him! He is spineless!
When people complain to Carl about the issues, he ignores the complaint and does nothing to correct the issue.
Here is the proof of Rachael using her cellular phone on Instagram during Happy Hour on June 30, 2014 between 2:40pm and 3:40pm - That is stillduring Happy Hour, Sonic's busiest time! See the screencap!
You can see that the @libbyknx, a friend of Rachael, uploaded the photo at 2:40pm CST. Rachael's profile on Instagram is makeeitraen. You can see that at 3:41pm CST, it shows makeeitraen liked the photo and posted to libbyknx profile. That means that between 2:40pm CST and 3:41pm CST, Rachael was on her cellular phone on Instagram during work hours at Sonic! Sonic Happy Hour is between 2pm and 4pm! Rachael was using her phone not only during work hours, but during the busiest time for Sonic!
Ignore that Carl Braucht?? Still believe Rachael and your carhops?? Rachael and other carhops have been lying to you from day one and you are idiot that you believed them.
People been complaining about carhops using their cellular phones for a long time. See a review left in December on Yelp!
This report was posted on Ripoff Report on 06/30/2014 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sonic-Drive-In/Mesquite-Texas-75150/Sonic-Drive-In-manager-Carl-Braucht-Rachael-Harwell-Cell-phone-mobile-instagram-using-dur-1158537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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