• Report: #570643

Complaint Review: Sono Bello

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  • Submitted: Wed, February 17, 2010
  • Updated: Sat, September 29, 2012

  • Reported By: KerryAustin — Austin Texas United States of America
Sono Bello
801 W. 38th Street, Ste. 100 Austin, Texas United States of America

Sono Bello Sonobello Are They Liars and Killers or just GREEDY folks? Austin, Texas

*General Comment: You are a word bully!

*Consumer Comment: Bad Service

*REBUTTAL Owner of company: Sono Bello's Public Response to Online Reviews

*REBUTTAL Owner of company: Sono Bello's Public Response to Online Reviews

*REBUTTAL Owner of company: Unlicensed Doctors

*UPDATE Employee: Patient Care Follow Up

*Consumer Comment: Have you contacted Sono Bello?

*UPDATE Employee: Sono Bello Patient Care - No patient record found, requesting contact...

*Consumer Comment: STRONG STATEMENT - SOUNDS QUITE FOOLISH

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I went to Sono Bello after hearing an ad on the radio and then looking at the website online. I DID NOT KNOW THAT THEY KILLED SOMEONE!!  A POOR SOUL DIED from their incompetence and greed.  I thought this type of thing (Austin Lipo) was very safe.  My neighbor is a ER doc and she said that they are the only people to have killed someone with this type of thing, so they must be completely reckless. There are millions of women who had this procedure and these idiots are responsible for the only death. This makes them the most incompetent people on the planet...and that's who I choose? I can't believe it.  I should have been worried ahead of time because the before and after pics look bad and the testimonials are not that good or they seem fake.  The staff at the Austin Sono Bello was so fake and pushy. They all told me different answers to basic questions and the entire time was focused on booking my appointment and getting my deposit charged.  I made the mistake of having lipo with them on my stomach and it hurt sooooo bad. It made me cry. After giving birth to 3 kids, I know pain and this is very painful! I got an infection and the doctors and the staff tried to deny it.  I drew a line around the "not infected" area and sure enough it got bigger and bigger every day.  The area was red and hot and it hurt like mad.  The nitwitt at the desk told me they had never had an infection and she dismissed me, probably like they dismissed the poor girl that they killed. As it turns out, they were wrong and I had a terrible infection!!!  I was on IV antibiotics for 2 days and felt horrid. I thought the infection might kill me.  It cost me about $10,000 in ER and hospital fees. I missed a week of work and my hubby is really pissed.  Sono bello never took responsibility or called me back and I think it was because I asked for a refund to help cover my hospital fees.  My results are lumpy and I can pinch a big area where the doctor missed.  I told them the day after my procedure that the area was not sore and did not seem like it was any different and again, they blew me off.  In the following days my infection got worse and worse, so the super fat chunk area was not my main concern.  Now that I am more healed, this fat chunk bothers me and since these greedy folks won't even call me back, I doubt they will fix it.  I was chubby but my skin was smooth and now I am very lumpy looking.  I would NEVER recommend this office.  This was a huge mistake that I highly regret and unfortunately cannot take back.  I do not think this office will be in business long considering the way they pressured me to give a deposit and the fact they killed a beautiful, young and healthy patient.  I am going to try to reverse the charge on my Visa and maybe sue them in small claims court for a refund. No body should pay for this kind of treatment.

This report was posted on Ripoff Report on 02/17/2010 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sono-Bello/Austin-Texas-78705/Sono-Bello-Sonobello-Are-They-Liars-and-Killers-or-just-GREEDY-folks-Austin-Texas-570643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 3Employee/Owner
Updates & Rebuttals

#1 General Comment

You are a word bully!

AUTHOR: Jay - ()

You are a word bully! The woman made sence, you did not! It's in poor taste to judge someone's wrighting skills instead of addressing the presenting issue. It appears as though you were skirting around the issue--that you were angry and couldn't help yourself from saying something, although it hold no merit. You made comments; however, you failed to qualify your comments with facts. Your mindless comments made the woman comments appear credible. 

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#2 Consumer Comment

Bad Service

AUTHOR: Mollie - (United States of America)

I was a client of Sono Bello of Scottsdale, Arizona. I initially had great customer service. But by the time of my 6 month check the office has moved to a much larger location and the staff had acquired the attitude that came along with it. They were very rude and un concerned. They would call and ask me to reschedule the day if my appointment. And when I would arrive at the office no one would be around to great me and I would sit wondering for minutes if I was the only one there. After discovering I needed a revision (which was at the same time the moved to their new office and I found out my original doctor was no longer working for them) the staff was much less accommodating and friendly. The were actually quite rude. And from what I have since learned it that neither my original surgery nor my revision was performed correctly as I have since regained the fat that ws removed ( and I am a 24 year old women who weighed around 130 at the time if my surgery. I have gained back weight in the areas that it as removed by Sono bello. I was only looking to get rid of the small amount of access fat that I could not get rid of through exercising. This however is not possible with them, as I have jet up my exercising routine, being at the gym at least 5 times a week) I would not recommended Sono Bello to anyone. The service sucked and from what I learned the doctor was no good either!!! I say hire a good trainer and work your a** off!!! Much more satisfying and better results!!!
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#3 REBUTTAL Owner of company

Sono Bello's Public Response to Online Reviews

AUTHOR: Patient Care - (USA)

After reading various websites and reviews of Sono Bello online, I was left troubled with the thought that anyone has had a negative experience with us or believes were anything less than determined to provide excellent details here: (((Redacted)))



CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#4 REBUTTAL Owner of company

Sono Bello's Public Response to Online Reviews

AUTHOR: Patient Care - (USA)

After reading various websites and reviews of Sono Bello online, I was left troubled with the thought that anyone has had a negative experience with us or believes were anything less than determined to provide excellent patient care.(full details here: http://sonobello.com/open-reviews/)

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#5 REBUTTAL Owner of company

Unlicensed Doctors

AUTHOR: Kay B - (United States of America)

Read about Sono Bello using unlicensed doctors at www.sonobelloripoff.com
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#6 UPDATE Employee

Patient Care Follow Up

AUTHOR: Sono Bello Patient Care - (USA)

KerryAustin,




Its been a little over a week since we posted asking you to contact us so we could address the issues you put forth in your post.  During that time weve looked over all of our patient charts to see if there was another way to figure out who you are so we could contact you.  We follow our patient progress very closely through our post operative care but still havent been able to connect any of your comments to any patient we know of in our clinic.  At this point it doesnt appear that you are a Sono Bello patient, if you are please contact us.

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#7 Consumer Comment

Have you contacted Sono Bello?

AUTHOR: Patient Care - (USA)

KerryAustin,

I am the director of patient care at Sono Bello Austin.  Seeing your post here was very concerning to me so I wanted to get in touch with you immediately.  Weve looked through our records and cannot seem to identify you based on the information in your post.  No patient has contacted us regarding an infection or a trip to the emergency room.   The Austin facility is relatively new so our staff is VERY familiar with each and every patient and how they are progressing with their recovery.  It is important for us to take care of our patients.  Please contact me immediately at dirpc@sonobello.com so we can address your concern. 
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#8 UPDATE Employee

Sono Bello Patient Care - No patient record found, requesting contact...

AUTHOR: Sono Bello Patient Care - (USA)

KerryAustin,

I am the director of patient care at Sono Bello Austin.  Seeing your post here was very concerning to me so I wanted to get in touch with you immediately.  Weve looked through our records and cannot seem to identify you based on the information in your post.  No patient has contacted us regarding an infection or a trip to the emergency room.   The Austin facility is relatively new with a minimal number of procedures to date so our staff is VERY familiar with each and every patient and how they are progressing with their recovery. 

It is important for us to take care of our patients.  Please contact me immediately at dirpc@sonobello.com so we can address your concern.
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#9 Consumer Comment

STRONG STATEMENT - SOUNDS QUITE FOOLISH

AUTHOR: Bernalillo Observer - (United States of America)

How in Gods name can you make such a statement? Foolish to say the least! Stupidity to be quite clear!

You really think this through before you blurted out - and I quote: "I DID NOT KNOW THAT THEY KILLED SOMEONE!! A POOR SOUL DIED from their incompetence and greed."

You would be better served spending that money on a lawyer! These folks may well sue you into poverty! What is wrong with you?

Please, before you post again, READ ABOUT PARAGRAPHS. Your story is nearly impossible to read. One big paragraph - it hurts the eyes and boggles the mind. Get the idea lumpy?

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