- Report: #959142
Report - Rebuttal - Arbitrate
Complaint Review: sony, Service Net and nexicore
sony, Service Net and nexicoreInternet United States of America
sony, Service Net and nexicore Scott Fuente from sony social media resolution team. Tracey Hall from Service Net and Irene from Nexicore I became a victim of preditorial extended warranty policy that Sony sold to Service Net Internet
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Let's begin my story.
My Vaio wakes up on 10-2-12 with a blue screen. The night before it is working fine.
Irene from Nexicore which provide repairs said I have to pay for repair because of physical damage. I ask for specifics. She said there is no signs of external cracks. She has to open up the LCD to see the internal damage causing non functional LCD. Explain to me how a customer can "physical damage" the screen without external evidence? How can they proof a customer open up the LCD to impose damage so he/she cannot have an image without damaging the outside
and send it in to waste time?
Now, after I filed the complaints to Samatha and Tracey Hall at Service
Net then they shot photos which shows a dark spot. There is no cracks on the outside. I email to sonylistens and Scott
Fuentes from social media advanced resolution team keep repeating the term physical damage to deny repairing my LCD which costs them merely $290 vs over $5000 I spent buying 5 other Vaios over the last 5 years as gifts. All I ask is a fair evaluation. However, I continue to be a victim of Sony's predatorial extended warranty policy and unfair practices.
Sony VAIO Event
This report was posted on Ripoff Report on 10/23/2012 10:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/sony-Service-Net-and-nexicore/internet/sony-Service-Net-and-nexicore-Scott-Fuente-from-sony-social-media-resolution-team-Tracey-959142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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