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  • Report: #1096199

Complaint Review: Sony Computer Entertainment

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  • Submitted: Fri, November 01, 2013
  • Updated: Fri, November 01, 2013

  • Reported By: Allen — Durham North Carolina
Sony Computer Entertainment
P.O. Box 5888 San Mateo, California USA

Sony Computer Entertainment Playstation PS3 Playstation , False accusations, poor service, overtightened screws for hard drive San Mateo California

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I sent an older model playstation 3 in to repair a bad video card.  Sony overtightened all hard drive screws so that I couldn't upgrade the stock 60 gb hard drive to a 500 gb drive.  On notifying them that they had botched the repair they forced me to send the entire system back.  After four weeks they hadn't returned the unit so I called to get a status.  They responded with a false accusation their their two day old replacement system had bugs in it.  I protested and they sent a replacement system-with exactly the same overtightened hard drive screws.  I called them up and they refused to fix it.  Instead they sent a new hard drive cage and screws so I could use my other drive.  Their "fix" meant I can't use the 60 gb hard drive as an emergency backup anymore.  

I've had other problems with this company.  They originally promised an exchange program for Dualshock 2 controllers with bad batteries which was never done and their headphones also have nonreplaceable batteries.  PS Vita build quality is supposedly poor also with easy to break controllers.


This report was posted on Ripoff Report on 11/01/2013 07:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-Computer-Entertainment-/San-Mateo-California-94402/Sony-Computer-Entertainment-Playstation-PS3-Playstation-False-accusations-poor-servic-1096199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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