Report: #1212738

Complaint Review: Sony Corp - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Mon, March 02, 2015
Updated: Wed, March 04, 2015
Reported By: Carole — San Diego California

Author Not Confirmed

Why?

Sony Corp Nationwide USA

Phone:
Web: www.sony.com
Category: Miscellaneous Electronics

Sony Corp repair/customer service Horrible customer service Worldwide New York

*Consumer Comment: i agree

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I just wanted to mail in a recorder for repair. Their website was of no help, it wouldn't even accept the model number. After 50 minutes of waiting on the phone, plus being transferred several times, I spoke with a rep who told me he would email me a shipping label...and that the repair could not be completed without this label. I received the email but no l ink to a shipping label.

For 2 weeks I tried phoning, but was on hold for over 30 minutes. Yesterday I spoke with 2 more reps in different countries who promised they would email the shipping label. Never happened. This certainly told me not to trust this company nor their products.

This report was posted on Ripoff Report on 03/02/2015 10:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sony-corp/nationwide/sony-corp-repaircustomer-service-horrible-customer-service-worldwide-new-york-1212738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

i agree

AUTHOR: diraj - (USA)

SUBMITTED: Wednesday, March 04, 2015

POSTED: Wednesday, March 04, 2015

I bought a sony cell phone. their repair dept lied and said it had corrosion. how can a brand new phone taken out the box have corrosion. I took it to two repair places in my home town. both reputable repair places took the phone completely apart and couldnt find no corrosion. the manager a spanish speaking female acted like she was God and although the repair dept lied. and I had proof. I was offered no help. they have the extremely worse customer service. I have never bought another sony product again.

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