- Report: #1125619
Report - Rebuttal - Arbitrate
Complaint Review: Sony Corporation of America
Sony Corporation of America550 Madison Avenue New York, New York USA
Sony Corporation of America Sony Electronics Sony Damages Flagship SCD-1, $5,000.00 SACD Player and has NO insurance to cover damage New York New York
*Author of original report: No Courtesy Call From Nicole Seligman or Michael Fasulo ,6/10/2014
*Author of original report: THE QUEST FOR A FAIR RESOLUTION GOES ON!
*Author of original report: YOU CAN "BUY" A REPLACEMENT AT OUR COST!!
*Author of original report: Follow Up
*Consumer Comment: Thank you for your reply...
*Author of original report: What Was Wrong With SACD Player
*Consumer Comment: What repair was needed for your player?
*Author of original report: I Literally Went All The Way To The Top!
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In November 2013, I shipped my Sony "Flagship" SCD-1, SACD player to Sony's repair facility in Laredo
Texas per phone instructions given to me by Sony representatives. I was quoted a repair price of $147.00.
After several weeks and no word, I called the repair facility in Laredo Texas to find they had shipped the player back to me, had not looked at it at all, as it was over their 7 year deadline on repairs. I did not realize this before spending $80 plus dollars to ship this 70 pound player to them. According to Sony, at seven years, they stop carrying any parts for their products, including my $5,000.00 SCD-1 SACD player, which to me is certainly a reason to never purchase anything from Sony over a few hundred dollars, as they WiLL NOT repair it after seven years. Can you imagine how I felt, having a $5,000.00 piece of equipment this company would not even look at because it was over 7 years old!
That was only the beginning of my problems. The problem I sent the player in for was it's inability to load a standard red book CD 100% of the time, an intermittent problem. I obviously used the original box to send my player to Sony in Laredo Texas, and placed that box in a second box, as previously mentioned it is a 70 + pound piece of equipment.
I received the player back damaged on the top, deep digs in the aluminum top, scratches all over the side of the player, white debris all in the CD drawer, all over the spindle, and electronics, scratches on the drawer, amd tje sode scratches were terrible, as the repair facility threw my original box away, and used a light weight box and placed some light expandable foam in the box which a 70 pound player crushed to nothing. The player's electric cord with exposed metal spades were placed on the side of the player, as was the batteries, and the heavy CD weight, and the remote control. The remote control was destroyed smashing against the player, the positive side of one battery was dented where it dug into the side of the player, and the spindle weight flew around in the box doing damage to the player. None of the accessories were locked down, but rather simply put on the side of the player, where they moved freely in a substandard box with substandard packing materials and badly damaged my SCD-1 SACD player. I was stopped dead at the National Customer Service level of Sony, and they have absolutely NO provisions to pay a customer when they damage a product, not even a $5,000.00 player. I mentioned sending a letter to the President of Sony at her home address in New York, and his response was, Sony security would then become involved.
To this day, since November 2013, and today is February 21st, 2014, I have absolutly no resolution to my player being extremely damaged by Sony's repair facility in Laredo Texas, and I have contacted so many people at Sony Corporation of America, I can't keep up with all the emails, calls, letters, and to absolutely no avail.
People should know that Sony DOES NOT support their products past seven years, so if you are an audiophile or viedophile and want that Sony extreme LCD television or ES Sony products, after 7 years, if something goes wrong, it is not repairable at all, and they don't keep parts for any of this equipment either. Finally, they will not replace something they damage. They wanted me to pay them $900.00 for a replacement SACD player that lists of approximately 1/4 of what mine cost, the 5400 sells for approximately $1,300.00 and they wanted me to pay $900.00 for that player to replace my player that cost me $5,000.00! According to the National Customer Relations of Sony Corporation of America, The President's Office, my player had NO residual value to them!
If this did not happen to me, I don't think I would have believed it!
This report was posted on Ripoff Report on 02/21/2014 11:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sony-Corporation-of-America/New-York-New-York-10022/Sony-Corporation-of-America-Sony-Electronics-Sony-Damages-Flagship-SCD-1-500000-SACD-1125619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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