- Report: #1113778
Report - Rebuttal - Arbitrate
Complaint Review: Source Tech Systems
Source Tech Systems8848 Larston Street Houston, Texas USA
Source Tech Systems David Graves / Source Tech Systems of Houston Texas http://www.source-tech.net/ Source Tech Systems operated by David Graves sold us computer equipment which did not work and will not return money even though he has promises both a warranty and refunds on his website Houston Texas
*Author of original report: Updated Status
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Our IT company purchased (5) SUN servers on or near Nov. 1, 2013 from Source Tech Systems operated by David Graves. When we received the servers (3) out of the (5) servers had hardware problems. This was reported to David Graves of Source Tech Systems and he had the servers picked up for repair. David, supposedly repaired one server, which did not seem to be repaired correctly but we were able to work around that. The remaining "bad" server is still in David's possession after sending it back for repairs.
We have heard several excuses, none of which are viable. This is holding up a major project for our company and this has been explained to David Graves. David Graves, finally admitted, he ordered the wrong parts for the server and it would not be repaired in time. Meanwhile our customer got tired of waiting and purchased their own server.
We have requested a refund from David Graves of Source Tech Systems and David has verablly on the phone agreed to send us our money back. However, this has been going on for over a month and every time we call David Graves of Source Tech systems, we recieve one excuse after another, "the check will be in the mail tomorrow", is always the answer. We have requested that David Graves of Source Tech Systems at least send us an email confirming he will refund us our money. He promises everyday to send an email confirming this, but never sends an email to confirm.
We have found Source Tech Systems and David Graves to be both unethical and unreliable and do not recommend David Graves or SourceTech Systems for business.
Source Tech Systems websites promotes they provide refunds. We are only requesting that David Graves of Source Tech Systems gives us a full refund for the server and associated additional parts we ordered in the server, so we can be on our merry way.
We have called and emailed David Graves several times about the server issue and the refund. Our emails were sent read receipt and delivery notification and David has indeed read the emails.
Currently, David Graves of Source Tech System has the server, which he cannot repair correctly and our money.
Since we have lost the deal on the server due to Source Tech Systems inability to repair the server in a reasonable time, we simply want our full refund.
This report was posted on Ripoff Report on 01/07/2014 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Source-Tech-Systems/Houston-Texas-77055/Source-Tech-Systems-David-Graves-Source-Tech-Systems-of-Houston-Texas-httpwwwsource-1113778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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