- Report: #1054447
Report - Rebuttal - Arbitrate
Complaint Review: Source Wave
Source WavePO Box 4631 Austin, Texas USA
Source Wave SEO Consultant REFUSE TO HONOR REFUND Austin Texas
*Author of original report: Alex Becker, Alex Cass and Source-Wave are a bunch of scammers
*Author of original report: Take care of your customers Becker
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I was sold in to a SEO course that promised huge benefits knowing that the course was backed by a 30 days money back guarantee. The course was not what I expected.
This is associated with Source Wave - Alex Cass and Alex Becker
I did not hear back from after submitting a refund request. Again I tried, and was responded to by a assistant named Matthew Heller.
After apologizing this was the message:
Sorry about the huge delay. I am not sure how I missed your email, but my appologies. I have submitted your information to Alex and you should see the refund reflected into your account shortly, when Alex processes all refunds. Since he usually does them in the form of a mass payment, please keep an eye out for a money transfer with the note: "Source-Wave.com
So I waited for a few days. No refund.I contacted back looking for more information on the status.I was again responded with:
All refunds were sent over to alex. Let me send him a message here and see what is going on. You should see it in a mass payment
Nothing for a few days - I followed up again and was ignored for a few days.
Then this came back:
Alex has assured me all refunds were processed. Please check your paypal for a mass payment with the note of Source-Wave Marketing. Please let me know and confirm.
I had received no refund so I followed up saying that I don't see anything.
Hmm, I have sent an email over to alex to confirm that he sent you a payment. If not you should see it shortly. I will put this ticket on pending status and when I hear back from him, I will get back to you.
After that I waited for another 10 days. No response, no followup, nothing.I then sent my last e-mail asking for a fund transfer instead for a refund. No response ever since.I'm pretty convinced they're just going to ignore me until I give up now. It's been 2 months of back-and-forth since all this started.
This report was posted on Ripoff Report on 05/28/2013 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Source-Wave/Austin-Texas-78703/Source-Wave-SEO-Consultant-REFUSE-TO-HONOR-REFUND-Austin-Texas-1054447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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