on 3-8-2013 I entered the south bay expressway by mistake. map quest directed me this way on my way down from northern san diego county but I was able to reroute it. on the way home, it was raining hard and I didn't remember to reroute the gps.
I found myself on the ramp to the expressway before i could turn around. Initially I was in the fast track lane but was able to back up and maneuver into the lane with the toll area. I saw that the toll was $2.50 so I started putting change in thinking I had enough in the ash tray. i was still about $1.40 short so I tried to change a $20 bill but there were no change machines. I then jumped out and went to the trunk to check my golf bag for money. Finding only a dollar, I threw it in. By now I am drenched and getting very frustrated. The toll booth has no change machine or cover to protect you from the rain.
As a last resort, I tried to pay the balance with my credit card, but the machine would not run my card for some reason. I felt that I had exhausted my resources and had paid $2.10 of my $2.50 toll. I was soaked to the skin and the inside of the car was wet from trying to do these transactions with the window down.
Out of frustration I rolled up the window and went on my way. I then got off the tollway at the first opportunity
There was no literature or signage that I noticed saying you could pay later on the internet. I figured that they would see that I had paid most of the toll and give me a pass. I was disturbed to get a notice in the mail today stating that the south bay expressway had not only not credited my partial payment but had stuck me with a $62.50 penalty.
This is outrageous. I could understand a warning letter for the first offense. I would even be happy to send them a check for $5.60 to cover the cost of the remaining toll plus a $5.00 admin fee.
I will never ever use this road again regardless of the eventual outcome. This is not the way I run my business and am appalled by an organization like this who fleeces its customers.