ED Magedson – Founder
SouthSmoke3035 Horseshoe Lane, Ste B Charlotte, North Carolina USA
SouthSmoke southsmoke.com Global Hookah District poor customer service, damaged items, wrong items, restocking fee for their mistakes Charlotte North Carolina
I urge you to avoid doing business with this company. I originally did business with them in 2008. My order was flawless and I was provided great customer service. However my last order in 2013 was a nightmare. I placed an order for a KM trimetal hookah with clear vase, some accessories and shisha. I received a black hookah, the glass vase had several chips and the stem was dinged up to hell. I paid $100+ for a hookah because I want it to look cool, not because I wanted a beat up broken piece of junk.
They wrote me back with some generic response stating that the item is handmade and variations are possible. I explained to them once again that the item is broken and the completely wrong color was received.
Finally, after much back and forth, they allowed me to return the damaged item at my cost. After following up on several occasions about the credit, it was finally received, but they deducted a 15% restocking fee.
They sent me the wrong item in damaged condition and are now charging me for it after I was already out $15 for return shipping. Luckily, I was able to dispute this charge with my credit card company and I received a credit.
The customer service provided by this company was horrendous. I urge you to save yourself a lot of time, frustration and money and purchase from a more reputable source.
This report was posted on Ripoff Report on 10/09/2013 03:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/SouthSmoke/Charlotte-North-Carolina-28208/SouthSmoke-southsmokecom-Global-Hookah-District-poor-customer-service-damaged-items-wr-1090759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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