- Report: #1104458
Report - Rebuttal - Arbitrate
Complaint Review: Southwest Airlines
Southwest Airlines2702 Love Field Dr Dallas, Texas USA
Southwest Airlines No Show Policy - Theft of Airfare Dallas Texas
*General Comment: The issue: learned customer behavior
*Consumer Comment: Yes, this is a rip off.
*Consumer Comment: SW also take FUTURE flights!
*General Comment: Southwest Ripped me Off Too
*Consumer Comment: There is this wonderful invention
A business' first
line of defense
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If your business is
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Attempted to change a flight the morning prior to a scheduled flight, as I had to reschedule the flight to the following week... the www.southwest.com website was experiencing difficulties that morning and would not process the change. No big deal (so I thought). As a long time customer (decades of being accustomed to the original policy), I figured I would try again later in the day - having no idea they changed the fine print adding a severe penalty of FULL FARE LOSS for not showing nor attempting to reschedule a flight at least 10 min prior (which I did). After trying again later - to change the flight, it now would not let me because the flight was in progress, so I assumed I had to wait for the flight I had missed to be completed... Then, I tried the next day to change the flight and it was then that I learned of the fine print change adding the "No Show Policy" to steal people's air fare. Had the website worked the previous morning, I would have made the change no problem. However, since the website would not work that previous morning - and I had no idea of the new policy- they informed me they were stealing my money and after speaking to a supervisor and then to Customer Relations, they still refused to remedy the situation. This is not the Southwest Airlines I have been a loyal customer of for more than two decades. They have now lost a long time customer. BAD BUSINESS PRACTICE!!!! HORRIBLE CUSTOMER SERVICE!
This report was posted on Ripoff Report on 12/04/2013 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southwest-Airlines/Dallas-Texas-75235/Southwest-Airlines-No-Show-Policy-Theft-of-Airfare-Dallas-Texas-1104458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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