ED Magedson – Founder
southwest transmissionsInternet USA
southwest transmissions Southwest engines, southwest transmissionsQuality used transmissions they outright lied, difficult service after sale, poor communication leads to vehicle tied up for 2 months Internet
I ordered a used transmission from this company July 30 2013. Had it shipped to my local transmission shop. It arrived in 2 weeks. They installed it and found issues. Its ll but impossible to contact this company's warranty dept by way of fax, emails and phone calls both by myself and the repair shop. after two weeks of trying to reach them I was told they never recieved the required written report from my repair shop , this is after many faxes, emails and left messages, they claim they never recieved. Complete lies.
Finally after 3 weeks, we got them to ship another transmission. it arrived and was found to be defective. repeat the above process with the same results. They shipped another transmission. It arrived with water in it. Upon many phone calls to the warranty dept once again, I complain that the repair shop says this transmission has water in it and is likely defective. I was told that their transmissions are steam cleaned and this is normal. My shop inspected this transmission and found it was not cleaned, steam cleaned in any way and that in fact was rather dirty. I wa sassured by the warranty dept that it had been inspected and was a properly functioning transmission. This was an outright lie.
The shop did install and was found to be working properly.
So,, two months in the transmission shop, 3 transmissions later, was charged for 3 transmission installations, 3 filters, three oils, 3 service checks and what shoukld have cost me 500 bucks for installation now cost me 1500 bucks for installation. Southwest transmissions said that installation labor is NOT covered under their warranty. Called the bank cancelled credit card transaction , considered them frauds.
BUYER BEWARE DONT DO BUSINESS WITH ANY COMPANY CALLES SOUTHWEST ENGINES OR SOUTHWEST TRANSMISSIONS. YOU WILL NOT ENJOY YOUR EXPERIENCE.
This report was posted on Ripoff Report on 10/24/2013 04:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/southwest-transmissions/internet/southwest-transmissions-Southwest-engines-southwest-transmissionsQuality-used-transmissi-1094232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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