I reside in California and bought a swimspa from the spa manufacturers in May 2011 and it was finally delivered in July 2011. The company is located in Clearwater Florida and they claim they have technicians everywhere in case you need any help with warranty service. The second we filled up the swim spa we had several leaks come from underneath it.
I emailed and called customer service and they got back to me 2 days later. They told me its normal to have leaks and we need to tighten a ends. We did tighten what they recommended but there were some other major leaks that we could not fix. I found a local technician as they could not locate one and had him come out ... he worked on the leaks for a few hours and then left. A few days later we filled up the swim spa and the leaks started from other locations. We had those fixed as well ... to make this short, we had the technician come out 4 different times to fix leaks and other issues we had with the jets. [continued below]....
..... The jets don't function the way they are supposed to, the electrical in the spa is very poor in quality, the materials being used are very poor in quality and you would expect such a product from Walmart with a $1000 price tag.
I conveyed all the issues to the company and i finally asked them to take it back as water in my town is very expensive (water restrictions) and its been costing me several thousand dollars to fill it up and empty it several times. Our main concern was that the spa was faulty and unsafe. Instead of trying to take it back they hire their attorney to write nasty emails on their behalf stating that all sales are final and they won't take it back. I own my own business and i stand behind any sales I provide. If we were to ever have any QC issues with our products we take it back immediately and we arrange freight and provide the customer with a new product. That's the least you would expect from a respectable company but that wasn't the case.
I would strongly advise you to be very careful and avoid this company like the black plague as they have the worst customer service, the worst follow up and most importantly the WORST Products possible ... beware buyers, save your money, save yourself the headache and stay away from the swimspa manufacturer, inc.