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Report: #1307279

Complaint Review: Special OPS Moving & Movers Connection - Denver Colorado

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  • Reported By: Appalled — Colorado USA
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  • Special OPS Moving & Movers Connection *** *. **** *** Denver, Colorado USA

Special OPS Moving & Movers Connection ACACIA, MICHAEL & Owner SARAH THORPE ALERT!!! THIEVES & LIARS Denver Colorado

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The beginning of August 2015, paid $100.00  deposit for a scheduled move on August 26, 2016. Quote was $1190.00. We were charged a total of $1900.00.

I was told by Jessica, that they only hired Veterans. During the couse of the day, the movers were asked which branch of the military did you serve in? We were told they were all recently out of prison. They said the company says that in advertising to market their services. The 3 did turn out to be very nice guys and worked very hard.

On the 26th of August they charged our bank card $1800.00. They received a total of $1900.00. When I called Jessica about it at the office, I was told it was only holding that amount and would not charge the account. The 27th of August,  $1800.00 charged out of our bank account. Richard was put on the phone when I called. I was cussed and screamed at by him and then he hung up on me. When I tried to call back, no one would answer.

By this time our belongings had been removed from our home and put into their storage facillity at 37th and Revere St. in Denver, Co.

Trying to deal with the office manager Acacia was a on going nightmare. She was not prompt in returning any messages left. When I would finally reach her, she was very arguementative and condesending! We finally received a small portion of the over charge and the final amount was 1 month later when it was deducted from the storage fee. Even the storage fee was changed from $350.00 a month to $500.00.

In October of 2015, I was repeatedly calling wanting to remove our belongings from their storage location. I was told it would have to be their movers and we were not allowed into their facillity. By the time we were called back, it was time for rent to be paid again. That left us not being able to afford to move our belongings.

In January 2016, I showed up to the 37th and Revere location. Garbage was strewn everywhere. I found a "SALE" sign by the over flowing garbage by the door. The warehouse doors were open. Wood containers were left behind and open with contents in them. Wood containers were in the parking lot also, empty.

We had no notification that our belongings were being moved. I called Acacia's phone over and over, I sent texts with no reply as I sat in the abandonded parking lot on Revere St. After searching on my phone, I found a different number for Special OPS Moving and Movers Connection. When I called I was told out belongings were at 7-- W. 48th Ave, Unit G in Denver. I went over to that location and paid our storage bill. I was told by Acacia that we didn't pay October's storage fee. I brought her proff from the bank of all storage fees that had been paid with photo copies of the cancelled checks. I then made arraingments for January 25th, 2016 to remove our belongings.

When we arrived on Jan. 25th, 2016 to load the rental truck we had, 2 new movers were getting things from 6 containers. I immediately told Acacia we had more containers than that. She insisted that we didn't. The 26 foot truck was not full. Again, Acacia said when we moved in August a smaller truck was used. I called the mover Ivan, that moved everything in August 2015. (We used him and his 2 guys separetly from the company to finish our move in August 2015) He said he no longer worked for them due to always being cheated out of pay and that they were a dishonest company. When I asked what size truck they had he said it was a 26 foot truck. He said we had 13 containers. I told him they said I only had 6, he said I better get to looking around, I had more than 6. I asked where my granddaughters piano was, I was told I didn't have them move it. I told thm, there is the bench, and the bench went with the piano! One of the movers took me to a location in the warehouse and said, there's your piano...I told him it wasn't my piano, he tried ti insist it was. I told him I would knoe and it was the wrong stain color. Then I was missing my sofa, found it in a different area of the warehouse. When they said they were done, I was told we couldn't pull away from the dock without signing off on the paperwork. I signed and we left. They had no inventory list and were not checking anything off as the truck was loaded.

On January 26th, 2016, the truck was unloaded. 18 pieces of furniture was gone! Including a 500 pound Piano, a 300 pound antique walnut china cabinet, as well as other numerous heavy pieces of furniture. My veteran husband had a serious heart condition and this is why we hired movers and assured our belongings would be safe in their huge warehouse rooms. We were never told they would be in containers. After the inventory list was found and everything inventoried, we were missing 104 boxes as well. Thousands of dollars of heirloom family items, coats, clothes, boots, sentimenal items and other personal belongings were gone!

I went to the 7-- W. 48th Ave. Unit G location Wednesday, January 27th 2016. Acacia aknowledged the missing items and gave me the mediators information in Florida. I talked to Michael at that point also. He denied that anything could be missing! He was rude and the mediators in Florida was a JOKE! We were blown off and when we would finally catch someone to talk to (by calling from a different number) we were treated like we have no right to be upset with them! They have obviously "lost" our items!

I took a picture of the BBB Plaque displayed and contacted the BBB. They were only concerned about the plaque that had been revoked 2 years prior. NO concern for our items.

After 2 months the mediation company in Florida refused our claim due to signing off on paperwork, even though we were told we couldn't pull away without signing.

I contacted the Colorado Attorney Generals Office and recieved a standard email back that they would keep the complaint on file incase they needed it in the future.

I called Public Utilities Commission at D.O.R.A., they were absolutely no help at all. They said they do nothing about "lost items."

I called Precinct 1 Police station, they said they can't take a report on "LOST ITEMS!"

After unpacking and assessing everything that was missing, I went to file a claim in small claims at the $15,000.00 court. This was in April 2016. When I spoke to an attorney there to help with the filling out of the court papers, she knew of the 2 names this company goes by. She informed me they have had numerous judgements against them for the same thing I wanted to file on. She showed me a recent judgement awarded to a Insurance Company for $13,800.00 against Special OPS Moving & Storage and Movers Connection. This was awarded in March 2016. She advised me to file in the court upstairs, filing fee would be $225.00 plus $98.00 for a Jury and go after them! I told her I would now have to discuss all of this new found information of exisiting judgements with my hiusband. Why continue to throw good money after a bad situation? We haven't filed yet, we have 1 year. The attorney was surprised that the Attorney Generals Office and D.O.R.A. hadn't done anything yet to protect the consumers of Colorado against this company!?

I have contacted the News channels and haven't heard anything back from them!

This has been a overwhelming, heart wrenching, stressful and emotionally painful experience! Beware of this company!!!

Do Not Do Business With Them! There is No One To Turn To In Colorado That Will Help Or Even Cares!!!

 

This report was posted on Ripoff Report on 05/23/2016 02:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/special-ops-moving-movers-connection/denver-colorado-80211/special-ops-moving-movers-connection-acacia-michael-owner-sarah-thorpe-alert-thie-1307279. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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