- Report: #153843
Report - Rebuttal - Arbitrate
Complaint Review: Specialty Merchandise Corporation - SMC
Specialty Merchandise Corporation - SMC9447 De Soto Avenue Chatsworth, California U.S.A.
Specialty Merchandise Corporation - SMC Fraud Chatsworth California
*Consumer Suggestion: UPDATE
*UPDATE Employee: SMC IS OUTSTANDING
*Consumer Comment: Who's Who?
*UPDATE Employee: SMC FRAUD...SO TRUE...HURRAY TO CHATSWORTH, CA
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However you market the products, Do Not purchase any of their website packages. A refund is provided within 30 days of your credit card being charged, however, they do not release the website until 31 days after your card is charged. I reported them to the Better Business Bureau and they lied, stating that the website is release in 2 to 4 weeks. Supposedly, they create each website for the individual, but they actually use a software package that costs between $40 to $60. The only part of the website they "designed" was a single line that had three spelling errors.
I had asked specific questions about what I can do with the site, and they just said yes to everything. When I saw the site, it was not capable of doing half of what I wanted. For example, I asked if the website is a 100 item or 100 slot site and explained the difference. They said it was a 100 item site that allows me to list an item under multiple categories without using extra slots which turned out to be false.
When they finally let me talk to someone that was in charge of their servers, he could not answer any of my questions and simply talked about how good their "technology" is. He was not able to explain what that "technology" is.
I suggested providing me with a partial refund and the rest in credit since I was still interested in selling their products. They counteroffered by saying the were willing to reactivate my website for only $425.
Most recently, I have gotten tired of them sending me spam and providing my private information to spammers and have contacted them about it. They have been given the choice of either refunding my money or being reported to the Office of the Attorney General of California and the United States Federal Trade Commission.
Patchogue, New York
This report was posted on Ripoff Report on 08/16/2005 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Specialty-Merchandise-Corporation-SMC/Chatsworth-California-91311/Specialty-Merchandise-Corporation-SMC-Fraud-Chatsworth-California-153843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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