• Report: #887290

Complaint Review: specialty merchandise corporation.

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  • Submitted: Wed, May 23, 2012
  • Updated: Mon, June 04, 2012

  • Reported By: Adonia — Ash Fork Arizona United States of America
specialty merchandise corporation.
996 Flower Glen Street Simi Valley, California United States of America

specialty merchandise corporation. smart living company 29 days and counting for website.Manual says 10 business days. Simi Valley, California

*UPDATE Employee: Contact Information

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I've called several times about my website.I'm always told it will be a few days and I will get an e-mail when it's ready.Still nothing. My coach doesn't return my calls or respond to my e-mails.When you talk to your coach the first time they stress to be professional, it's obvious they don't know the meaning of the word and it doesn't apply to them.I've asked for my money back.When I signed up I was going to get the gold plan they pressure you for the platinum. I got that one because of the extras like the website,coupons, and more. I was told I have a 90 day guarantee.         

This report was posted on Ripoff Report on 05/23/2012 07:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/specialty-merchandise-corporation/Simi-Valley-California-93065/specialty-merchandise-corporation-smart-living-company-29-days-and-counting-for-websiteM-887290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Contact Information

AUTHOR: Susan Smart - (United States of America)

Hello there,

My name is Susan and Im the Social Media administrator for Smart Living Company. We take customer satisfaction very seriously, and we apologize for any confusion in regards to our business opportunities. I invite you to leave me your information so I can personally look up your account situation. We did have a pretty spectacular server change-over recently...that affected the customer sites, but I know that the change over is complete now. 

In terms of the cancellation policy:

You can review our full cancellation policy in your membership agreement and also on our website: https://www.smartlivingcompany.com/Account/membershiprules
 
If you cancel your membership within 90 days of joining Smart Living Company, you may be eligible for a refund of your membership fees (excluding shipping and handling). Call toll free 1-877-523-9088 for eligibility and cancellation instructions. If you're a Silver Member and cancel after 90 days, you will remain responsible for any remaining fees until paid in full. If your Membership Kit has shipped and you refuse delivery, the shipping and handling charge will not be refunded, and an additional $15 will be deducted from any membership fee refund to cover the return shipping. Trial Members: You may cancel during your Trial Membership and no further monthly charges will be assessed thereafter. If you cancel your membership within 90 days following the end of your Trial Membership, you are eligible for a refund of your initial membership payment. After the 90 Days, and at any time during your ongoing membership, you may cancel and no further monthly charges will be assessed. Previous monthly charges are not refundable. To cancel, call toll-free 1-877-523-9088.
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