- Report: #961426
Report - Rebuttal - Arbitrate
Complaint Review: speedysigns.com
speedysigns.com162 SW Spencer Court Suite #101 Lake City, Florida United States of America
speedysigns.com Poor customer service Lake City Florida
*REBUTTAL Owner of company: SpeedySigns Viewpoint
After having addressed this with their customer service department I respectfully requested they cancel my order which they "after having spoken to a supervisor" agreed to do at a 15% of the original total paid to them. In other words because of the failure to send the item out in an appropriate time frame I get to pay them 15% of the value for the pleasure of their company.
If you or anyone you know wishes to have a sign, banner, invitations or whatever do NOT use this company for if anything goes wrong you will still be required to pay them which in my opinion is just really bad business which I'm sure you'll agree.
Never should a consumer be required to pay a percentage to a company for cancellation of a service or product because of faulty communication or untimely delivery especially when they pay for expedited services and in the end receive absolutely nothing at all.
This report was posted on Ripoff Report on 10/29/2012 07:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/speedysignscom/Lake-City-Florida-32024/speedysignscom-Poor-customer-service-Lake-City-Florida-961426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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