• Report: #225518

Complaint Review: Spider Weave

  • Submitted: Fri, December 15, 2006
  • Updated: Wed, July 09, 2008

  • Reported By:Long Pond Pennsylvania
Spider Weave
277 Prospect Street East Stroudsburg, Pennsylvania U.S.A.

SpiderWeave - Treblow Enterprises Refused to transfer a domain name when client left their hosting services, so domain name could be used with a new hosting service, therefore effectively shutting down a clients email services and web site. ripoff East Stroudsburg Pennsylvania

*REBUTTAL Owner of company: There is always 2 sides to any story

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SpiderWeave.com is a hosting company located in East Stroudsburg, Pa., who refused to transfer a domain name when a client left their hosting services, so the domain name could be used with a new hosting service, therefore effectively shutting down a clients email services and web site. They listed themselves as the registrant which is illegal, administrative contact which should be the real owner of the domain, billing contact and technical contact, therefore not giving the client control of their domain name for which they paid for. SpiderWeave refused to change it, in a futile attempt to retin a customer against the customers wishes.

Lisa
Long Pond, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 12/15/2006 04:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spider-Weave/East-Stroudsburg-Pennsylvania-18301/SpiderWeave-Treblow-Enterprises-Refused-to-transfer-a-domain-name-when-client-left-their-225518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

There is always 2 sides to any story

AUTHOR: Spiderweave - (U.S.A.)

This was a report give by a hosting Company "Domain Masters.net" SpiderWeave was a reseller for them and left to grow and get their own dedicated servers. When we left Rich Williams from Domain Masters refused to give any prepaid accounts a refunds even though they have a 30 day money back policy and a pro-rated close your account any time policy. He stated that all accounts for resellers were under a 1 year contract even if they are a month to month payment. We signed no contracts. We were owed over $800 but we felt the move was the best for us. Now that you know the back story let's get to the domain name explanation. Their client owed us for 4 years of domain registration which since they are a local business and in our quest to keep good with local business we did not shut the domain down until they wished to leave without paying. We sent 5 invoices and they refused to pay so we shut the domain off until we received payment. Once were received payment we released the domain.
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