On October 16th, I was contacted by a woman that claimed her dad was a client of ours and was given my name by one of our higher ups.She called us both by name.
Now, i have my own office suppliers but figured i was doing one of our clients a favor by helping out his daughter. She claimed that she was currently closing her office supply store and moving back to Kentucky and that she would give me a really good deal on the supplies i use the most and she named them right off. It was approximately 4 small boxes ( pens, highlighters, staples, and posted notes). I put some of the supplies out but kept most boxed as with this other person that filed a complaint, it just didn't feel right. Oh, she was also going to throw in a cross pen and 2 burgundy tape dispensers at no charge so that she could get rid of them as they were the only ones she had left.
I got the bill 2 days ago, by UPS, which i thought strange. I opened it and almost fell over! The bill should have been a bit over $500.00, this bill was almost $6,000.00! The amounts that we had agreed upon were there but instead of a box of pens they charged me per pen and so forth! That took me awhile to figure out.
I called this morning and left a message telling them that there was a grievous error on the bill and asked they please call back as soon as possible. I received a phone call from a man claiming to be their attorney. He said the lady that i had spoken with had gotten into a car accident and was in the hospital.
I explained what i was calling about. He stopped me during my explanation and said that 2 things had gone wrong: 1- they had charged me for shipping and 2 - that he was authorized to cut the bill down to 2,000.00. No way i replied! No one in this position of ordering office supplies would ever pay that amount for what i had got! He asked how much should the bill be do you think? I said between $400 - $500. I said if you want an exact amount, I will figure it up with the amounts the lady and i had agreed on, would he call me back in about a half hour? Yes, he said. That was over 7 hours and i have not received a return phone call.
I like the other woman that filed a report don't usually take calls like this but since she referred to both of us by name I thought it would work out.