- Report: #399764
Report - Rebuttal - Arbitrate
Complaint Review: Spin Palace Casino
Spin Palace CasinoThe Palace Group, , London, United Kingdom
Spin Palace Casino Company would not remove the bonus so I could withdraw money, then locked the account as their terms changed London United Kingdom
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After reasoning with the company representitive he recomended the account be locked. I asked why the funds could not be refunded minus the bonus and he said it's a breach of terms and conditions, I read the terms and conditions and it said bonus's can be removed at the casino's will. I was pretty confused by this so I rang the company and they said that we will not be removing the bonus or refunding any amount.
When I came back to accessing the account, it had been locked so the so my funds have been kept by the casino.
A lady at the company i'm talking to online now under a false name has just stated that the terms and conditions had been changed on the 1st of december, I made this inital enquiry on the 29th of november.
This report was posted on Ripoff Report on 12/10/2008 06:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Spin-Palace-Casino/London-NW1-0UP/Spin-Palace-Casino-Company-would-not-remove-the-bonus-so-I-could-withdraw-money-then-lock-399764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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