• Report: #774930

Complaint Review: Spirit Air

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  • Submitted: Fri, September 09, 2011
  • Updated: Wed, January 25, 2012

  • Reported By: tabitha — Michigan United States of America
Spirit Air
Miramar, Florida United States of America

Spirit Air Steal Money and said it is company policy Miramar, Florida

*REBUTTAL Individual responds: Spirit Air Scam

*Consumer Comment: $59.95 Fare Club

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I recently purchased flights from Spirit Air. The total came to $777.52. They then charged my card $837. They stated that the $9 fare club is extra even thought it is listed on my receipt. They stated that they will not refund the additional money because they are following consistent company policies to ensure low prices for all clients. I have tried the email address, speaking to them, and BBB. The company still refuses to refund the overage even though I have a receipt with the proof. I told them I refuse to to stop contacting them until they resolve the issue and issue some time of something for my time fighting thier illegal actions.


This report was posted on Ripoff Report on 09/09/2011 04:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-Air/Miramar-Florida-/Spirit-Air-Steal-Money-and-said-it-is-company-policy-Miramar-Florida-774930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Spirit Air Scam

AUTHOR: mjand4 - (United States of America)

I too have been a victim of the Spirit Air Scam. They charged my CC $59 and refuse to refund.

Surly there must be an attorney out there that would like to get this!!!

I have written letters and they replied with some smart reply! Huh!!

Also have the CC company in dispute. Can't stand a thief!!

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#2 Consumer Comment

$59.95 Fare Club

AUTHOR: chenz23 - (United States of America)

Spirit Airlines has been getting away with this for too long. It also is convenient that they have the worst customer service reps anywhere. They can't even understand e-mail addresses. Call them at their corporate number 1-(954) 447-7965 to get someone that speaks English.

or try

Primary contactHeather Harvey
Manager, customer relations
2800 Executive Way
Miramar, FL 33025
(954) 628-4957
heather.harvey@spiritair.com

Secondary contact (*):Tony Lefebvre
Senior vice president, customer service
2800 Executive Way
Miramar, FL 33025
(954) 447-7965
Tony.Lefebvre@spiritair.com

Chief executive (*):Ben Baldanza
President and chief executive
2800 Executive Way
Miramar, FL 33025
(954) 447-7965
ben.baldanza@spiritair.com
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