- Report: #1093005
Report - Rebuttal - Arbitrate
Complaint Review: Spirit halloween
Spirit halloween5287 highway 280 Birmingham, Alabama USA
Spirit halloween Spencers Refund policy not followed Birmingham Alabama
*Author of original report: Refund policy not followed
*Consumer Comment: Wow..
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Simply put I followed the written policy on my receipt and return some items that could not be used because it was determined that they were not appropriate due to the outfit being lower cut and inappropriately sexually suggestive. My daughter would have gotten in trouble at school if she had worn it and there was no way to alter it so that it was acceptable. My daughter and her friend were in the store shopping for replacements while I handled the refund. We were planning to make other purchases.
I return the unworn, unused, unopened items with my receipt on Oct 18 as noted on the receipt and was told that I would not be given a refund. I was treated rudely by the staff and yelled at and threatened with them calling police to throw me out. I agreed to call the police ...I did nothing wrong...why not...then the sales person ?manager angryly agreed to give a refund for some items but not others even though he admitted they were not used. Initially he agreed to refund the hose but not the wig that was still in a sealed bag.
Then he refused to refund the hose or the wig and suddenly the hose "disappeared" as he told me I had them or did not bring them in and he continued to tell me to leave the store without the merchandise and without the money or refund. He screamed at me that he did not have the merchandise until another employee saw it on the floor behind the counter and handed it to him. He refused to refund my card and was hostile and abusive to me while I was in the store even with me asking him to please stop screaming at me.
Very unprofessional store staff...unfortunately the police never came. I wish they had. Immediately I tried to call the corporate office and got a recording they are closed .....it is very obvious they don't care if they rip you off. This is not the first time I have had a problem with this store but it will be my last. It was not until he learned that I had connections with the police department that he gave me any refund of any kind. I don't think he wanted to really talk to the police. They know they are ripping people off. The policy stated on the receipt is not followed.
This report was posted on Ripoff Report on 10/18/2013 08:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spirit-halloween/Birmingham-Alabama-35242/Spirit-halloween-Spencers-Refund-policy-not-followed-Birmingham-Alabama-1093005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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