- Report: #1116477
Report - Rebuttal - Arbitrate
Complaint Review: Spitzer Kia
Spitzer Kia3414 Brookpark cleveland ohio, Select State/Province USA
Spitzer Kia Spitzer Spitzer rips people off cleveland ohio Ohio
*Consumer Comment: The definition of certified used car
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My husband and I purchased a "certified used" 2011 kia sorrento at the end of June 2013.We traded in our 2012 Sorrento that we got from there for a lower payment. We went on vacation, so the car sat for a week. I didnt really start driving it until July. It needed a new battery in a month or so, after the service manager told us the price, my husband fussed and we got the battery free. A week ago,(yes 6 months later) I took the truck in to Spiter Kia because the ride felt unsafe. The service manager called me at work to tell me I would need 4 new tires, a wheel alignment, and brakes totalling over $550 plus (I couldn't hear anything after $550). I then left the sales manager a message to call me and explain to me what "certified used" meant to Kia (I owned a certified used car before from Acura that was hassle free). They start telling me how they're allowed to sell cars with this and that little amount of tread on the tires, and this little amount of brakes. They told me how all of these items are normal wear and tear, but I didnt get to do most of the tearing. They offered me 10% off any service, lol. Hmmm...when I dropped the car off the night before and my Mom came to pick me up, the salesperson told her why "certified used" was hassle free, lower cost of ownership, because she was considering buying a winter vehicle from there. My husband was also going to buy a new work car from Vince at the dealership, not anymore. DO NOT BUY from them. Kia's are ok but Spitzer is horrible.
This report was posted on Ripoff Report on 01/17/2014 07:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Spitzer-Kia/cleveland-ohio-Select-StateProvince-44134/Spitzer-Kia-Spitzer-Spitzer-rips-people-off-cleveland-ohio-Ohio-1116477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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