This company should have charges filed against it!! They are nothing but liars!! We were taken in by Patrick back in Sept. We sent our $199. We sent the refund letters to both their P.O. Box address and the Kirkwood Hwy address, with P.O. Delivery Confirmation.
I started calling right after I received the delivery conf from P.O.
It took me 6 weeks just to get one of them to tell me the accounting dept #. Then I talked to Mitchell in acct and was told after a week of calling that my check was sent out the Friday before and I should have it in a day or so. NO CHECK CAME!!
Called both Patrick and Mitchell numerous times asking them to track the check. I asked both of them what address they sent it to and they both said "I don't have that information in front of me".
After a day or so of calling I got Patrick and was told Mitchell was gone for the weekend. Said he would call Mitchell and find out what was going on and call me right back. NEVER CALLED!!
I kept calling, left both messages that I would even come down to their building and pick up a check personally. 2 weeks and no check.
I called both all day for days and finally Mitchell answered and said he would call me right back. NO CALL BACK!! He finally sent me a text at 8:30 that night saying he would call me the next day. NO CALL!! NO CHECK YET!!
I called him back and after numerous calls he finally picked up and said again that he would find out what was going on with the check and call me back that night. I finally called him back at 6 pm and he told me "they re-mailed the check today." I asked why "re-mailed". He didn't know. I again asked what address they mailed it to and he didn't know. I told him I would give it 3 days and call him back.
Called 4 days later (NO CHECK YET), after numerous calls with no answer I text him and called him a liar!! Told him I was tired of the run around and I would continue to call his phone until he answered. Called Patrick and talked to him. Told him I wanted to come pick up a check. He tried telling me that the checks (just like their payroll checks) are only issued the 15th and 30th of the month. That's funny since the first check they supposedly sent out was sent on Dec. 2nd and the 2nd check was supposedly sent on Dec. 13th. Patrick told me that as soon as "his boss" was off the phone he would talk to him and call me back. NO CALL BACK!!
Mitchell was now on vacation for the whole week. He answered his phone though and said he would see if he could find anything out and call me back. HA!! NO CALL BACK!!
Now it was the week before Christmas, called Patrick and was told again "I'm on the other line, I'll call you right back." After hrs I called him back. He now tells me that they are going to give me my refund but there was a problem. They are saying that they never received the letter, but because I emailed him the copy they would give it to me. I flipped out!! I told him that was a bold face lie!! I sent 2 letters. He tried saying they never received in their office. I told him he was lying. I sent 1 letter to their office address and the other one to their P.O. Box address. I told him someone from their office had to go to the P.O. and get their mail. So there is no way they didn't get one of the letters. Also, why would he say they were "going to give" me my refund if it was supposedly already mailed??? I asked him why I was told by Mitchell twice that a check was mailed? He didn't know. He said he would get it done and have it sent by the holiday. Said he would get back to me by 5 pm. NO CALL. Called numerous times the next day and he finally answered saying "on the other line, I'll call you back." NO CALL.
Called at the end of that day (Dec. 21) and he told me to call the next day at 11 because everyone would be in there for the Christmas party and he would find out from Mitchell what was going on.
Called ALL DAY and left nasty messages for both of them. Patrick finally answered and told me the same story. I flipped out on him. Called back on one of the other #'s and talked to Troy. He was very nice and said he would have "the boss" call me by the end of the day. NO CALL.
Called next day and left Troy a mess. NO CALL BACK. Called Patrick and was told he would definately have an answer by the end of the day. NO CALL.
OFFICE IS NOW CLOSED TILL JAN. 2ND.
Called on Jan 3rd and recording said the office was closed for the week while they moved to their new location. Left messages for Mitchell, Patrick and Troy.
Now it was Jan 6th (11 weeks since they received the letter). Patrick answered Mitchell's corp cell phone, (now I'm not even sure I'm dealing with 2 different people, they sound alike), he said he would call me right back. NO CALL.
Called back, what sounded like Mitchell said he would call me back with tracking #. Said 2 checks were stopped and that I could track the other. I told him I wasn't the one that should be tracking them, again I asked for the address they were sending them to. He said he wasn't in the office and didn't have that info.
Both the #'s I was calling for Patrick and Troy don't work now. Called Mitchell's and Patrick answered quickly said he would call back and hung up on me. I called back 10 min later and he said he was in a meeting. I flipped out on him. Said I didn't care what he was doing, send me my money. He hung up on me. He then text me and said he would call in a few.
My husband had a different # so HE called it. Patrick answered. Said he thought the money was sent out a few weeks ago. I called that # right back and asked Patrick why he just lied to my husband when he has been talking to me all this time and knew the money wasn't sent. He didn't know what to say. Just said he would check into it.
Called on and off through Jan 9th and got the run around from both of them. I have to call repeatedly for about 20 times before they will answer, and then they answer " Hi, what's up?" Finally Mitchell text me around 5 pm. Text said "It was sent today". Called him right back and asked what address it was sent to, he said he didn't have that info in front of him but that a confirmation email with the tracking info would be sent in the morning.
I started calling at 11 am because I didn't have an email yet. After calling both #'s non stop I finally got Mitchell at 11:40. He got nasty with me saying that I was harassing him. I told him I didn't get the email yet. He said he told me that he would send if before 5 pm. That's not what he said!! He told me he had a job to do for other people and hung up on me.
Called after 4 pm. Still no email. After 17 calls he finally answered. He says "What's up?" I said I still don't have an email. He said "before 5 pm."
Called at 5 pm. STILL NO EMAIL. He answered "what's your email again?" I gave it to him. He said he was sending it.
Called at 5:30 pm. STILL NO EMAIL. After 10 calls he answered and told me that I needed to stop calling him. I flipped!! I told him if he would do his job and give me my refund he would never hear from me again!! I told him this was not harassment!! If they were a legitimate company they would hold up their end of the agreement and refund people their money instead of ripping them off!! I again told him I didn't get the email.
He then tried to tell me that acct dept had to send it. I flipped again!! I told him he was the one that said he was sending it!
He tried telling me that he send it but then said he was resending it right then. All of a sudden while he's saying that it pops up on my email. Amazing what happens when you push the send button!!
THIS EMAIL IS NOTHING!! It is NOT a confirmation and tracking!! All it said under the subject was "check was sent today, 1/10/12". There is nothing else there!! Then I look at it more, HANG ON A MINUTE!!! THIS EMAIL SAYS IT WAS SENT 1/10. HE TOLD ME YESTERDAY 1/09 THAT IT WAS SENT!!
I called him right back! He yelled at me for harassing him. I asked him why the email doesn't have any tracking info? He said as soon as he was off the phone he would send it.
I called again later and asked when he was sending it? He then tells me that he doesn't have that info, that acct has to send me that. I yelled more and said he told me yesterday he would send me confirmation and tracking. I told him to stop lying!!
He then tried to tell me that sometimes he says things and I'm not listening to what he says. In other words I'm an idiot and not paying attention. He said all he can send me is a copy of the check.
I asked him why he told me yesterday (1/09) that it was sent and then said in the email that it was sent 1/10? He tried to tell me he never said it was sent. Again, he said I wasn't listening to what he said. WELL, I GOT YOU THERE MITCHELL!!! I told him I had proof.
My husband called the # he had and they (Patrick or Mitchell, not sure) confirmed our address.
I sent him an email with a picture of the text on my phone from him on 1/09/12. It says "It was sent today"!!! I asked him in the email "so, now who's lying!!"
I'm still waiting for the email with a copy of the check. I will continue to call non stop until they send me my money. This company should be shut down and all the people working there should go to jail. They are all criminals. Preying on people.