silence
  • Report: #568900

Complaint Review: spotmau.com

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  • Submitted: Fri, February 12, 2010
  • Updated: Fri, February 12, 2010

  • Reported By: blkandpissedoff — dry branch Georgia United States of America
spotmau.com
Internet United States of America

spotmau.com they didnt fix my computer actually they caused it to crash, the tech told me he still wanted to help even after i told him it was fixed by geeksquad i said i just want a refund he told me he would ge, Internet

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 this is from me trying to get a refund in real time with spotmau and what happened dont mind the bull shit i was talking at the end.

You are chatting with Spotmau Engineer.

Spotmau

8:38 AM  Connecting...
8:38 AM  Connected. A support representative will be with you shortly.
8:43 AM  Support session established with Spotmau Engineer.
8:43 AM  (((email redacted)))
HELLO
8:43 AM  Spotmau Engineer: 
Hi!Welcome to Spotmau Live Help,how may I help you today?
8:43 AM  (((email redacted)))
I WOULD LIKE A REFUND
8:43 AM  Spotmau Engineer: 
Hello
8:43 AM  (((email redacted))): 
YES I AM HERE
8:44 AM  (((email redacted))): 
HELLO
8:44 AM  Spotmau Engineer: 
We are sorry for our service and the inconvenience caused to you . Before you get a refund , could you provide a full description of the problem you encountered? Or give us more information about the problem. Besides, We have to know the reason of the refund (so that we can improve the quality of our software and serve you better in the future) and we also need to write down the reason that caused the refund.
8:45 AM  Spotmau Engineer: 
Please never rebuild a new session again
8:46 AM  Spotmau Engineer: 
please
8:46 AM  (((email redacted))): 
WELL I PURCHASED YOUR SERVICE AND I WAS UNABLE TO LOAD ANY WEB PAGES IT WOULD GO TO THE WEB SITE BUT THE PAGE THEN TURNED BLANK WHITE AND NEVER LOADED THEN IT CRASHED I THEN CALLED GEEK SQUAD BECAUSE I HAD NO WAY OF CONTACTING YOU GUYS
8:46 AM  Spotmau Engineer: 
I am mad
8:46 AM  Spotmau Engineer: 
now
8:46 AM  (((email redacted))): 
I AM ALSO UP SET
8:47 AM  (((email redacted))): 
AS A CUSTOMER I FEEL TAKEN ADVANTAGE OF ALL THE EMAILS AND CALLS I HAVE MAD WITHIN THE LAST THREE DAYS HAVE GOTTEN ME NOW WHERE WITH YOUR COMPANY I FEEL I HAVE NO WHERE ELSE TO TURN
8:49 AM  Spotmau Engineer: 
Let me see
8:49 AM  Spotmau Engineer: 
Please use the small letter,thx
8:49 AM  (((email redacted))): 
ok
8:53 AM  Spotmau Engineer: 
Here we go
8:53 AM  Spotmau Engineer: 
Are you ready to download the applet ?
8:53 AM  (((email redacted))): 
i dont need your service any more as i have stated i have my computer fixed now
8:54 AM  (((email redacted))): 
i would only like a refund for the above reason
8:54 AM  Spotmau Engineer: 
But I can fix your PC's other problems
8:54 AM  Spotmau Engineer: 
I can speed up your system as new
8:55 AM  Spotmau Engineer: 
and I can remove the virus in your PC
8:55 AM  Spotmau Engineer: 
and more
8:55 AM  (((email redacted))): 
i have already had all that done by my geek squad techs please just refund my money please
8:59 AM  Spotmau Engineer: 
Please give me a choice,then
8:59 AM  (((email redacted))): 
a choice for what?
9:00 AM  Spotmau Engineer: 
Let a have a try
9:00 AM  Spotmau Engineer: 
then you can find a answer
9:00 AM  Spotmau Engineer: 
need a refund or not
9:00 AM  Spotmau Engineer: 
okay
9:00 AM  Spotmau Engineer: 
Trust me
9:00 AM  (((email redacted))): 
i do not need your service my computer is fixed i have paid another company to do it for me it is done please please please please refund my money!
9:02 AM  Spotmau Engineer: 
Maybe I will do it better that other company
9:02 AM  Spotmau Engineer: 
Please trust me
9:02 AM  Spotmau Engineer: 
Do me a favor
9:02 AM  (((email redacted))): 
sir i do not want you to do anything to my computer i am becoming up set please refund my money
9:02 AM  Spotmau Engineer: 
I really want to help you
9:02 AM  Spotmau Engineer: 
This is my job
9:02 AM  Spotmau Engineer: 
If not,I will lost my job
9:02 AM  Spotmau Engineer: 
soon
9:03 AM  (((email redacted)))
i am sorry please refund
9:03 AM  Spotmau Engineer: 
Okay,please
9:04 AM  Spotmau Engineer: 
Okay,I will lost my job today because you
9:05 AM  (((email redacted))): 
sir i will file a complaint with the fcc and the bbb also i am sending this screen shot to your customer service and my lawyer
9:07 AM  Spotmau Engineer: 
Please contact our customer service department to ask for a refund,their email is help@spotmau.com
9:07 AM  (((email redacted))): 
no that wont due
9:07 AM  Spotmau Engineer: 
We will give you a refund ASAP
9:07 AM  (((email redacted))): 
the police are getting invovled with this you are in violation
9:07 AM  (((email redacted))): 
i am on the phone with your service right now also
9:07 AM  Spotmau Engineer: 
I am sorry,this is my fault
9:08 AM  (((email redacted))): 
will pursue this company to the greatest extent of the law
9:08 AM  (((email redacted))): 
and you as well
9:08 AM  (((email redacted))): 
this session is being monitored and recorded any and all content can and will be used against you in the court of law
9:09 AM  (((email redacted))): 
123759400 of the penal code
9:11 AM  Spotmau Engineer: 
Okay,I called our customer service department right now,we will give you a refund now
9:11 AM  Spotmau Engineer: 
Since our product can not help you to fix your problems, we will give you a refund.
In order to refund you promptly and correctly,please provide your billing information (including :order ID and order total).Once we get the information,we will check the billing information and refund you.
9:11 AM  (((email redacted))): 
no i want my refund now
9:12 AM  Spotmau Engineer: 
Did we help you successfully before?
9:13 AM  (((email redacted))): 
order id 1265856489-24424-560152
9:13 AM  Spotmau Engineer: 
Okay
9:13 AM  (((email redacted))): 
the amount 96.24
9:13 AM  Spotmau Engineer: 
Okay
9:13 AM  (((email redacted))): 
the rep is still on the phone
9:13 AM  Spotmau Engineer: 
You will receive a confirmation email in a min
9:14 AM  (((email redacted))): 
i will stay here until i recieve it and he verifies
9:14 AM  Spotmau Engineer: 
No problem
9:16 AM  Spotmau Engineer: 
$96.24 right?
9:16 AM  (((email redacted))): 
yes
9:19 AM  (((email redacted))): 
we have recieved no email as of yet neither has the rep on the line recieved any thing to confirm the refund
9:21 AM  (((email redacted))): 
do i need to open another session
9:21 AM  Spotmau Engineer: 
No,you don't
9:22 AM  Spotmau Engineer: 
we did it
9:22 AM  Spotmau Engineer: 
Please check your email inbox
9:23 AM  (((email redacted))): 
one moment while i confirm with customer care they have recieved this email as well
9:24 AM  Spotmau Engineer: 
Yeah
9:24 AM  Spotmau Engineer: 
Do don't worry about it,you will receive the refund soon
9:24 AM  Spotmau Engineer: 
May I assist you with anything else today?
9:25 AM  (((email redacted)))
he doesnt have the email
9:26 AM  Spotmau Engineer: 
Which rep are you contacting?
9:26 AM  (((email redacted))): 
robert
9:26 AM  Spotmau Engineer: 
Where?
9:26 AM  (((email redacted))): 
618357 is his id
9:27 AM  (((email redacted))): 
phillipines
9:27 AM  Spotmau Engineer: 
Rep needn't charge this job
9:28 AM  Spotmau Engineer: 
Our customer service supervisor is summer,she will give you a refund soon
9:28 AM  (((email redacted))): 
he is esculating the call to his supervisor
9:28 AM  Spotmau Engineer: 
So don't worry about it,trust me
9:28 AM  (((email redacted))): 
oh no i dont trust you at all
9:29 AM  (((email redacted))): 
i want reassurance
9:29 AM  (((email redacted))): 
nobody has the email but me
9:29 AM  (((email redacted))): 
i have a feeling your not processing my refund
9:30 AM  (((email redacted))): 
why dont you have a customer service number directly to spotmau
9:30 AM  Spotmau Engineer: 
Okay,if that,I have no idea to do anything
9:30 AM  (((email redacted))): 
why is it i have to go through third party to get a refund
9:30 AM  Spotmau Engineer: 
That is cheap
9:30 AM  (((email redacted))): 
all this conversation is really hurting your credability as a company
9:30 AM  Spotmau Engineer: 
okay,this isn't my business
9:31 AM  Spotmau Engineer: 
I am sorry
9:31 AM  (((email redacted))): 
i will be sure to post this on the internet on many sites
9:31 AM  (((email redacted))): 
other people dont get taken the way i have
9:31 AM  Spotmau Engineer: 
Thanks for your advice
9:31 AM  Spotmau Engineer: 
We will improve our service in the future
9:31 AM  (((email redacted))): 
its a shame the way you make money
9:32 AM  Spotmau Engineer: 
Please don't do it,please
9:32 AM  (((email redacted))): 
i spent money with you and got nothing but heart ache in return
9:32 AM  Spotmau Engineer: 
I have forward your refund request to our supervisor just now
9:32 AM  (((email redacted))): 
i work hard for my money
9:32 AM  (((email redacted))): 
no one should steal
9:32 AM  Spotmau Engineer: 
I am sorry
9:32 AM  Spotmau Engineer: 
May I assist you with anything else today?
9:33 AM  (((email redacted))): 
i trusted this company and the guarentee
9:33 AM  (((email redacted))): 
and spotmau didnt hold up their end of the bargain
9:33 AM  (((email redacted))): 
just please refund my money
9:33 AM  (((email redacted))): 
you should feel ashamed to not refund
9:34 AM  (((email redacted))): 
i hope i find alot of people who have been swindeled by you we will bring a class action lawsuit against you and shut you down
9:34 AM  (((email redacted))): 
have this company all over the news about how you have stolen money and not helped people
9:34 AM  Spotmau Engineer: 
But I have forwarded your refund request to our supervisor
9:35 AM  (((email redacted))): 
yeah yeah and you also sent an email to customer service that they cant fiind or see
9:35 AM  Spotmau Engineer: 
No
9:35 AM  Spotmau Engineer: 
Please trust me
9:35 AM  Spotmau Engineer: 
I am mad now
9:35 AM  (((email redacted))): 
but you wont get away with this everyday i will be sending emails and posting on the internet until i get a refund
9:36 AM  (((email redacted))): 
i will be calling emailing writing letters somebody will llisten
9:36 AM  (((email redacted))): 
someone will give me justice
9:36 AM  (((email redacted))): 
i work to hard to just let you take money from me
9:37 AM  Spotmau Engineer: 
Please read your confirmation email,we will give you a refund soon,please don't do someing bad for our company,please
9:37 AM  (((email redacted))): 
i promise you you may have taken 96.24 from me but it will cost you way more than that to make it right again this i promise you
9:38 AM  Spotmau Engineer: 
I promise our company will give you a refund ASAP,please trust me,my firend!Please do me a favor!
9:39 AM  (((email redacted))): 
i have to go to work now but trust me i will be back at it tomorrow and everyday until i get my refund be blessed Praise be to Allah
9:39 AM  Spotmau Engineer: 
We just want to help you on line,but you have pay the money to another company,this isn't my fault
9:39 AM  Spotmau Engineer: 
Thank you for using Spotmau Live Support. Goodbye and have a great day!
9:40 AM  Spotmau Engineer: 
God bless you!
9:40 AM  (((email redacted))): 
well it isnt my fault either
9:40 AM  (((email redacted))): 
i tried to contact you my computer crashed you cant help but online and if i cant get online i have to do something else
9:41 AM  (((email redacted))): 
you couldnt help me i found someone who could , so with that said i didnt need your service you should give me money back you didnt do the work someone else did give me my money why do you want to be paid for work you didnt do
9:41 AM  (((email redacted))): 
i dont want or need this service i want my money back
9:42 AM  (((email redacted))): 
i dont need this service i want my money back
9:42 AM  (((email redacted))): 
i dont want this service give me my money back
9:42 AM  (((email redacted))): 
i dont want this service give me my money back
9:42 AM  (((email redacted))): 
dont need this service give me my money back
9:43 AM  (((email redacted))): 
i dont want this service give me my money back
9:43 AM  (((email redacted))): 
i dont want this service give me my money back
9:43 AM  (((email redacted))): 
i dont need this service give me my money back
9:43 AM  Spotmau Engineer: 
I promise
9:43 AM  (((email redacted))): 
i dont want this service give me my money back

This report was posted on Ripoff Report on 02/12/2010 08:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/spotmaucom/internet/spotmaucom-they-didnt-fix-my-computer-actually-they-caused-it-to-crash-the-tech-told-me-568900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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