I have been a loyal Sprint customer for about 10 years. In September of 2012, while at the Sprint store on 10 Street West in Lancaster, California, my ex-husband, who works on call, asked me to add a second line to
my account, promising to pay the difference for the phone. I was very hesitant
to do this. As a single mom who only works ten hours a week, I could not under
any circumstances afford to pay for a second line. When we spoke to the
salesman at the store, he assured me repeatedly that if I added a second line,
and my ex-husband did not honor his portion of the bill, I could cancel the
second line at no charge. He said I was only adding a line to an established
account, not starting a new service. He assured me several times that there
would be no charge to discontinue service on the second phone number. It never
occurred to me that a Sprint representative would so blatantly lie to me and
get away with it, and so I added the second line.
My ex-husband did not honor his commitment to pay his portion of the phone bill. I called Sprint to turn
off the phone so that I would not be charged and was horrified to find out
there is a charge of $200.00 to disconnect the second line (I have since been
quoted $180.00) I have spoken to several customer service representatives
unsuccessfully. I was forced to put the phone line on seasonal stand-by for an
additional fee until I can come up with the payment for the termination charges.
I feel that Sprint should terminate the service for second phone immediately and
waive the termination fee as was originally promised, as well as the seasonal stand-by fees, since I should not have
been put in this position to begin with.