• Report: #1027764

Complaint Review: Sprint Nextel Corporation

  • Submitted: Tue, March 12, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: Zuly Ortega — Lancaster California United States of America
Sprint Nextel Corporation
5208 Belleview Ave Kansas City, Missouri United States of America

Sprint Nextel Corporation Deceptive Busines Practices, Failure to Rectify the Situation Kansas City, Missouri

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I have been a loyal Sprint customer for about 10 years. In September of 2012, while at the Sprint store on 10 Street West in Lancaster, California, my ex-husband, who works on call, asked me to add a second line to
my account, promising to pay the difference for the phone. I was very hesitant
to do this. As a single mom who only works ten hours a week, I could not under
any circumstances afford to pay for a second line. When we spoke to the
salesman at the store, he assured me repeatedly that if I added a second line,
and my ex-husband did not honor his portion of the bill, I could cancel the
second line at no charge. He said I was only adding a line to an established
account, not starting a new service. He assured me several times that there
would be no charge to discontinue service on the second phone number. It never
occurred to me that a Sprint representative would so blatantly lie to me and
get away with it, and so I added the second line.

My ex-husband did not honor his commitment to pay his portion of the phone bill. I called Sprint to turn
off the phone so that I would not be charged and was horrified to find out
there is a charge of $200.00 to disconnect the second line (I have since been
quoted $180.00) I have spoken to several customer service representatives
unsuccessfully. I was forced to put the phone line on seasonal stand-by for an
additional fee until I can come up with the payment for the termination charges. 

I feel that Sprint should terminate the service for second phone immediately and
waive the termination fee as was originally promised, as well as the seasonal stand-by fees, since I should not have
been put in this position to begin with.

This report was posted on Ripoff Report on 03/12/2013 05:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Nextel-Corporation/-Kansas-City-Missouri-64112/Sprint-Nextel-Corporation-Deceptive-Busines-Practices-Failure-to-Rectify-the-Situation-1027764. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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