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Report: #886406

Complaint Review: Sprint Nextel - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: AkronMDT — Tallmadge Ohio United States of America
  • Author Confirmed What's this?
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  • Sprint Nextel Internet United States of America

Sprint Nextel Contract Slamming and Termination Fees Internet, Internet

*Consumer Comment: Sorry to hear

*Author of original report: Paperwork

*Consumer Comment: question

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I have been a Sprint/Nextel customer for over 10 years.

About two years ago I purchased a Samsung Moment. I got the everything data 450 for $69.99 a month and a $10.00
a month credit because there was no "high speed" internet in my area. So for $59.99 a month I thought I was getting a pretty good deal.

I had nothing but trouble with the Samsung Moment and after about a year I couldn't get the phone to work at all. I
visited the Sprint corporate store in my area and was informed I wasn't eligible for an upgrade but I had insurance and they said they would fix my Samsung Moment.

About two hours later I was informed my phone could not be fixed. They didn't have a replacement phone in the store and the warehouse was out of the Samsung Moment. I was offered the choice of a few phones that were authorized
replacements if I paid my phone insurance deductible. I went with a Samsung Epic. It was a nice phone and I didn't have to learn new phone menus because they were both Samsungs.

There were some areas that my new Samsung Epic phone didn't work at all and the high speed internet still wasn't available in my area but it was a phone.

In March I noticed my bill had gone up $10.00 so I called Customer Care. The Representative told me that my $10.00 credits had expired because my contract was up. I double checked that I understood correctly that my two year contract was up.

I decided to port my phone number to Verizon because they have better coverage in my area and the high speed internet is available.

I noticed on my last Sprint bill that I was charged a contract termination fee. I was very upset and called Sprint. They told me that I must have been told wrong because I still had just over a year left on my contract. I was told it was only the $10.00 credits that had expired and not my contract. I didn't understand how my two years of $10.00 credits could expire
before my two year contract. I was told there was nothing they could do for me about the contract termination fee.

I contacted the Better Business Bureau and filed a complaint.

About a week later I was contacted by someone from Sprint Executive & Regulatory Services. I was assigned case #1974170. I spoke with them and as it turns out, if I have this correctly, the Sprint store that I took my Samsung Moment to actually didn't do an insurance claim. They apparently finagled the system to give me a upgrade 14 months early and signed my back up for two more years.

As I have no way to prove I didn't know the representative was tricking the system into an upgrade instead of an
insurance replacement, I guess I will have to pay this contract termination fee that I was swindled into so Sprint doesn't mess up my credit.

I will NEVER forget how I was treated.

You can bet I will tell everyone I know, and some that I don't, about my experience of getting SLAMMED into a two year
contract when I though I was just using the insurance I paid for every month.

The last person I talked to said she would pass the information along. I'm not sure what that means but I'm not going
to hold my breath that Sprint is going to come back and remove the contract termination fee.



This report was posted on Ripoff Report on 05/22/2012 01:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint-nextel/internet/sprint-nextel-contract-slamming-and-termination-fees-internet-internet-886406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Sorry to hear

AUTHOR: MochaG - (United States of America)

POSTED: Wednesday, May 23, 2012

You might be ripped off by the sale person in that store. I believe it is illegal, but you did not know until the time has passed at least a year. One possibility is that the person (salesman) tricked you into thinking that you used your insurance but instead upgraded your plan in the system. However, once your account was marked as upgraded, you should be receiving a letter or in the first invoice should have stated certain changes. Do you still have all the phone bill especially the first one right after you got your Samsung Epic phone? That might indicate what it was. Though, you may not be able to reverse the charges now...

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#2 Author of original report

Paperwork

AUTHOR: AkronMDT - (United States of America)

POSTED: Tuesday, May 22, 2012

The only paperwork I would have, if I even still have it, is the repair ticket for my Samsung Moment that I gave them to repair. I never got my Samsung Moment back from them nor any paperwork for the Samsung Epic. They handed me the Samsung Epic already activated on my account with no box as the insurance replacement phones just come in a plain white box. I do remember it took them a while to find a battery for the new phone because the batteries aren't in the box with replacement phones.

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#1 Consumer Comment

question

AUTHOR: coast - (USA)

POSTED: Tuesday, May 22, 2012

"As I have no way to prove I didn't know the representative was tricking the system"

What does your copy of the documentation indicate?

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