In March 2005, I went into the hospital. I contacted Sprint and requested a temporary turn-off of service. They do offer vacation and holiday services so, I assumed I would not be charged. I returned to work in May and requested my phone service be activated. First, I found that I was DISCONNECTED for NON PAYMENT. However, I had called their inept Customer Service Representatives and was informed that they would handle the temporary turn off. Then I paid the bill, only to find my service interrupted BEFORE the end of May 2005.
Their reason for "DISCONNECTION" was NON PAYMENT for the month of April 2005. It appears that when I made the payment that was due, they DEBITED my account for the month the phone was OFF. I kept sending emails and making phone calls to no avail. I asked them do they offer a plan or make arrangements for LONG TERM customers. I have had my service for over five (5) years and was treated like a total DEBTOR!
I called today to their customer service (800) number and was told I reached collections and needed to call back for customer service. Unfortunately, each time I called I was automatically forwarded to COLLECTIONS. I then asked for a manager and was told NO SUPERVISOR or MANAGER was available. They told me I could continue to HOLD but I had been on hold for over 30 minutes with NO customer Service Supervisor or Manager coming to the phone.
I then threatened to CANCEL my account and was told "that was my choice and no skin of the rep's nose! "You can't talk to a real person who KNOWS the job and you can't speak to anyone in "CUSTOMER SERVICE" who can HELP "KEEP" their customers. With so many cellular companies out there, you would think Sprint would like to KEEP customers who have had long term accounts. However, I was informed that in so many words, NOBODY cares "HOW" the customer feels. JUST PAY YOU BILL, PAY FOR THE MONTHS THE PHONE IS OFF and PAY NOW!!!
You can't even get an address for the corporate office from any of the representatives. They act like NOBODY works in an office that has any authority. I actually work next door to the Corporate Office in Los Angeles and could not even get anyone to give me an address to "WHO" should answer these pertinent questions??
If you have SPRINT and your plan is almost UP, DO NOT RENEW. GET A NEW SERVICE. DON'T GET BURNED! They merge with Nextel in less than 90 days and I'm scared Nextel service will be just as bad.
Los Angeles, California