This company has got to be the biggest joke on earth! I've had their service for a few months now and recently moved to Utah. The day after I got here, I went into one of their stores and had the phone number changed to a Utah number and changed my address at the same time. This was around Sept. 13th.
Yesterday, I got one of their automated messages saying my service would be cut off within 48 hrs if I didn't pay the bill. The funny thing is, I never got a bill.
I called customer service using the *2 on my phone and the recording, before a human answered, said my balance was $138.00 due on the 17th of October. I have a $150.00 spending limit. None of this is past due, all current charges. I did expect my bill to be higher this month due to the move.
When a rep got on the line, I asked her why my service was going to be suspended, I was not over my spending limit and their recording said it was not due until the 17th. She said it was because of the "extra" charges. I said, "What extra charges? And why doesn't their recording just state the total amount due?" She said it was due to text messaging. I have a block on my phone for text messaging which was put on my phone when I got it! She claimed those charges were $10.00! Sprint sure has an odd way of doing math.
I also inquired why I had not received a bill yet. I guess I'm supposed to be psychic and just figure out when it is due and how much. She claimed it was mailed out on Sept. 21st and that I needed to call my post office. Funny thing is, I've gotten all my other mail here, just not their bill!? So, I told that rep that I could pay this on Tuesday when I get my first check from my new job and she said that she would have to transfer me to a different department to make payment arraignments. She put me on hold and then the witch hung up on me!
So, I call back using *2 again and this time the recording said my bill was $142.00. WTF? Not 5 minutes ago it said $138.00. So, they jacked my bill up $4.00 just so I would be over that spending limit. Of course, I know why they do this. It's so they can shut off your phone and then collect that $20.00 re-connect fee. That makes them alot of money! Greedy bastards!
This company is the worst!! Take my advice, DON'T USE SPRINT!!