- Report: #215862
Report - Rebuttal - Arbitrate
Complaint Review: Sprint PCS
Sprint PCSNationwide, Utah U.S.A.
Sprint PCS The worst cell phone company in the world! ripoff Nationwide Utah
*Consumer Comment: Jay, WHY would you revive a thread that is almost 2 years old???
*Consumer Suggestion: be aware of other options
*Author of original report: OK Marcus
*Consumer Comment: Sprint PCS
*Consumer Comment: Just Wait
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Yesterday, I got one of their automated messages saying my service would be cut off within 48 hrs if I didn't pay the bill. The funny thing is, I never got a bill.
I called customer service using the *2 on my phone and the recording, before a human answered, said my balance was $138.00 due on the 17th of October. I have a $150.00 spending limit. None of this is past due, all current charges. I did expect my bill to be higher this month due to the move.
When a rep got on the line, I asked her why my service was going to be suspended, I was not over my spending limit and their recording said it was not due until the 17th. She said it was because of the "extra" charges. I said, "What extra charges? And why doesn't their recording just state the total amount due?" She said it was due to text messaging. I have a block on my phone for text messaging which was put on my phone when I got it! She claimed those charges were $10.00! Sprint sure has an odd way of doing math.
I also inquired why I had not received a bill yet. I guess I'm supposed to be psychic and just figure out when it is due and how much. She claimed it was mailed out on Sept. 21st and that I needed to call my post office. Funny thing is, I've gotten all my other mail here, just not their bill!? So, I told that rep that I could pay this on Tuesday when I get my first check from my new job and she said that she would have to transfer me to a different department to make payment arraignments. She put me on hold and then the witch hung up on me!
So, I call back using *2 again and this time the recording said my bill was $142.00. WTF? Not 5 minutes ago it said $138.00. So, they jacked my bill up $4.00 just so I would be over that spending limit. Of course, I know why they do this. It's so they can shut off your phone and then collect that $20.00 re-connect fee. That makes them alot of money! Greedy bastards!
This company is the worst!! Take my advice, DON'T USE SPRINT!!
This report was posted on Ripoff Report on 10/15/2006 06:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-PCS/Nationwide-Utah-84118/Sprint-PCS-The-worst-cell-phone-company-in-the-world-ripoff-Nationwide-Utah-215862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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