• Report: #738114

Complaint Review: sprint pcs

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  • Submitted: Tue, June 07, 2011
  • Updated: Tue, June 07, 2011

  • Reported By: ibrahim — phila Pennsylvania USA
sprint pcs
6391 sprint parkway overland park, Kansas United States of America

sprint pcs sprint and insurance partner are fraud to the consumer overland park, Kansas

*Consumer Comment: Now you know

*Consumer Comment: Normal Practice

*Consumer Comment: Not a rip off

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 I am a very long time customer for sprint and there insurance partner but it came to my realization that this very company we investing our money really doesnt care bout us. Ater been with them over 6yrs, for one time my phone that i purchases like  almost 1 and half yrs ago was defective so i called the insurance to see what they can do to help instead  they sent me a refurbished phone which didnt last me over 7month. i paid over 400 dollars for it and pay my insurance every month but yet when i need the insurance they asked me to pay my deductable, which i had no problem payin but i realise i was only paying for a used phone. i paid n 7 dollars for over 6yrs and a 100 deductable for a use phone? tell me how that not fraud on there part? my problem is that i was already eligible for upgrade 150 dollars towards a new phone and i have insurance, but yet i was refused to a new phone from the insurance company instead they they insisting of give me a used handset which might not have any gaurantee on it because that why i'm going through this problem in the first place. Because im having problem with the used handset they replace my new one with. I am so frusrated and disappointed with sprint for them to asked me to pay out of my pocket to buy a new phone even though i have an insurance and eligible to 150 towards a new phone. So please people stay away from sprint and this phone company and there insurance partner. because they are nothing but fraud.
hopefully the government would start investigating all this company that taking advantage of there customer.

This report was posted on Ripoff Report on 06/07/2011 07:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/sprint-pcs/overland-park-Kansas-66251/sprint-pcs-sprint-and-insurance-partner-are-fraud-to-the-consumer-overland-park-Kansas-738114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Now you know

AUTHOR: mr rik - (USA)

what to tell them to do with that "insurance plan".

Just think with all that money you would have saved you could've paid cash for a brand new phone (or car).  And now all they give you is one of their donated phones-after you pay their stupid deductible!

It's a lose/lose situation.  First you sign the silly contract for the phone, then you pay the premium for the the worthless insurance in case you lose it.  Just pay for the phone and be done, then you can ditch em when they start ripping you off.
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#2 Consumer Comment

Normal Practice

AUTHOR: Lyista - (USA)

Unfortunately, this is normal practice by all the phone companies. Think of it this way, your phone was in USED condition when you needed to get a replacement and use the insurance. The whole point of insurance is to make you whole and back to what you were before, which is a phone in USED condition. If the insurance company was to just give you a brand new phone and you only had to pay $100, there would be a lot more fraud from consumers. Usually, if the used one is defective as well, they will just give you a new one like they did.

I doubt you will find a cell phone company that will guarantee a new phone for the old one during an insurance claim, and give it to you in writing.. Good luck though.
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#3 Consumer Comment

Not a rip off

AUTHOR: coast - (USA)

It's not fraud. It's just a lousy deal.
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