- Report: #632467
Report - Rebuttal - Arbitrate
Complaint Review: Sprint - Sprint PCS - Sprint Wireless
Sprint - Sprint PCS - Sprint Wireless6200 Sprint Pkwy, Overland Park Kansas Overland Park, Kansas United States of America
Sprint - Sprint PCS - Sprint Wireless Sprint Deceptive trade practices, lies, poor customer service Overland Park, Kansas
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For a few years I have had Sprint cellular service. At first the service was good and I had no issues. My phones were always good and the billing process was also easy. This past fall, a relative purchased a Blackberry for me as a Christmas present that was replacing my Lg Rumor who had a failing battery. We got the phone at Best Buy and within a few days I had some glitches with the screen and it wouldn't fully project a picture. Since it was still under the 30 day guarantee, I took it back to Best Buy and got another one. The second one worked for a while, until it stopped ringing and gave me battery issues. It wouldn't take a charge or hold a charge and I spoke to Sprint who said to take it back and they would replace it again. They sent out the same model which worked fine. I was hopeful that this one was not a "dud" like the first two and was excited to finally have a working phone. Well, my excitement was short-lived as the third one began having trouble after a few months of use. I noticed that the phone would not take/hold a charge, did not ring on loud occasionally, had glitch lines across the screen, stuck trackball, and would reboot for HOURS and put up an hour glass, and wouldn't allow me to use it with the usb cord. Sprint said to take it into the repair center. The repair center stated that the port was bad and that I needed to contact Sprint for a replacement (would be #4). Otherwise, because I didn't have Asurion insurance I would have to pay $150.00. They refused to sell me a refurbished phone and even said they don't sell those. One day I spoke to a representative who finally agreed to send me another. I told them to stop sending me that same model because its evident that they are bad phones. I told him I'd even pay a little for another model, he refused and sent out another one of the same bad phones. I refused to use it and called back customer service and told them that to save my own sanity and their time with me having problems with this model, can I have another one? The man was able to "promise" me a model that was a step up. He said to send the one I had back and they would send the new model. I sent it back and they acknowledged receipt of it, but never sent the other one they promised. We called SEVERAL times and asked where it was and there are even notes on the account where they stated they were sending it (the store was able to give me the precise time and date this promise was made). Still, the imbeciles that work in customer service want to charge us full price and or/never send the phone they promised and is documented by THEM as promised. I am very unhappy with Sprint. I feel that they are liars and thrive on selling/sending faulty phones so customers will get upset and give up, then buy a higher priced phone to replace it. I filed a BBB report on them and a lady responded, but never did anything. I knew she was not going to fix the issue so I told her I would take it in to be repaired at the "real" Sprint repair store, as they called it. I made an online appointment and received confirmation of this. I took it in to my local repair center and was told that I didn't have an appointment on file. I was furious and once again called Sprint customer service (an on going thing, me having to call them and complain or ask questions). They didn't care. As far as I'm concerned, Sprint is NO good. I've fought with them for months and months and they don't care about anyone but themselves and making a buck.
This report was posted on Ripoff Report on 08/17/2010 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Sprint-PCS-Sprint-Wireless/Overland-Park-Kansas-/Sprint-Sprint-PCS-Sprint-Wireless-Sprint-Deceptive-trade-practices-lies-poor-custome-632467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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