- Report: #1105739
Report - Rebuttal - Arbitrate
Complaint Review: Sprint Wireless
Sprint Wireless6360 Sprint Parkway MailStop: KSOPHE0202-2C660 Overland Park, Kansas USA
Sprint Wireless Fraud Dept, Customer Care Dept, Collections Dept, Sales Dept Fraudulent Identity Theft Irresponsible illegal money making Overland Park Kansas
*Consumer Comment: Sorry
*Consumer Comment: comment
*Consumer Comment: What was in the purse?
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I just recently tried to get phone services with Sprint wiresless due the fact of the problems and the nature of the problems i have with my current cell phone provider, AT&T.
Come to fins out when i applied for the services i had the option to pick up the devices in store as i did. Upon getting to the store and looking around and selecting the devices it was time to open the account and select the devices i wanted. Well after being down there for a few hours and waiting for the sales Rep to do his part he had wrote dowen a number on a yellow sticky note which was later on known as the fraud department. I asked him what was going on and he had said that there previously had been an account opened in my name a few years earlier. I have been with ATT for a few years so i knew there had to be some kind of mistake and didn't occur to me what had happened until i asked if they could run it under my husbands name for now till i contact the actual Fraud Dept and get this resolved. So they ran it in my husband's name and again the same thing so again wrote the number down for the fraud dept. I was good and pissed cause how in the world can two people now have an account with Sprint all of a sudden. not to mention why were'nt we notified about this fraudulent activity? Prior to this happening a few years ago my purse was stolen out of our car while going into a store. The actual car was locked but someone had broken out our window to get to my purse. Everything in that purse was my driver;s license, my husband's driver's license, both our social security cards, bank account information, debit cards, and credit cards. Everything was in that purse. Our whole life. Anyways when i called the fraud dept and disputed this and proved it to be a case of indentity theft none the less they said we were responsible for the accounts and had to pay them. I do not think that is fair. I am not gonna pay for something i did not do or obtain. even though i spoke to the fraud dept and explained these circumstances to them they are not cooperating with me and weanted to know if anyone out there has any ideas in what we can do? This is just totally unfair and the way they are treating us is totally unfiar especially because we are the vitims here. We did nothing wrong! Someone Illegally use our information to obtain services through Sprint and Sprint failed to do their job and verify the proper information they should have in preventing this from happening. had they done just that this would of never happened. But the way i see it and they way i feel is that all Sprint cares about is making money they careless if the person is the actual person getting the account. If they actually asked the right questions this would of prevented all of this from happening. Even if they got our Id's" socials security cards, Not to mention all my children's social security cards etc, there are certain questions only the actual person would know. I think they could work a lot harder in preventing things like this happening to us, and future customers so they do not have to go through all this. Being embarrassed in the stores in excruciating especially for something that could have very well been prevented. They should also keep everyone's situation on a down low so they don't cause that person to be humiliated in front of thousands of other customer's and associates. This is a very unfortunate situation and they refuse to take care of it and get it off of there down at Sprint. I need someone's feedback that has been in the same situation or a very similar situation. Please let me know if you can help me i would forever be so greatful and firtunate on anyone's help!
This report was posted on Ripoff Report on 12/09/2013 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Wireless/Overland-Park-Kansas-66251-4300/Sprint-Wireless-Fraud-Dept-Customer-Care-Dept-Collections-Dept-Sales-Dept-Fraudulent-I-1105739. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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