- Report: #1138261
Report - Rebuttal - Arbitrate
Complaint Review: Sprint Wireless
Sprint Wireless6391 Sprint Parkway Overland Park , Kansas USA
Sprint Wireless Sprint Wireless Misrepresentation of contract agreements Overland Park Kansas
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We have done business with Sprint Wireless according to them since 2004.
In actuality we've been with them since 2002
In December of 2012 we were notified via mail that Sprint was going to discontinue the IDENT services that they had sold us for Nextel phone usage. They had previously sent m a notice that if I didn't cancel by a certain date they were going to charge me an extra $50.00 per month to continue to use this phone then shut it off in 6 mos anyway.
On going to the local outlet we were then told that we could drop the Nextel service and be issued a Sprint cell phone and this would not affect nor extend our 2 year contract.
On 03/28/14 my wife contacted Sprint to begin to do an upgrade on our cell phones and on doing so was advised that we could upgrade my Sprint Phone but that she couldn't upgrade hers due to the fact that the contract wouldn't be up until Aug. of 2014.
My wife began to contest this and we made plans to go to the office that night.
At approx 1530 on the 28th I received a call at work from a Sprint representative that if we couldn't change our plan due to the contract. While talking to this representative he advised that he wasn't from the local office and he began to get rude when I told him that he would have to deal with my wife who had initiated this so that information wasn't mixed up.
The representative then had the audacity to begin to threaten me that they were going to force us to buy out the contract. I informed him that I didn't like his attitude and didn't have to take it then hung up on him.
Later that day we did go to the local Sprint office and spoke with the manager who advised my wife to contact Sprint to straighten out the problem with her not being able to upgrade which she did.
On 0412/14 we again returned to the local Sprint office in response to their call to my wife that the phone that she was waiting for had arrived. We went into the store that night and on beginning to start the process of purchasing the phone we were then told that I couldn't upgrade as my phone wasn't eligible until Aug of 201, this was a complete turnaround round of what print had initially told us and leading back to the FORCED exchange of my Nextel which we had been told would not be held against us.
We attempted for 2 hoursto deal with this and during this time my wife was hung up on, placed on hold for 20 to 30 minutes at a time and eventually was given the ultimatums of we could do the easy pay plan on my phone which would forcing us to pay full price for the phone - or we could pay $100.00 and then they would allows us to upgrade.
Again and of this was based on the FORCED exchange of the NEXTEL/IDENT phone with Sprint and when done we were told that we wouldn't be extending our contract, per the sale rep there would be NO contract as it was a FORCED exchange, yet now somehow Sprint is stating that there was a contract done at the time of the FORCED exchange.
If Sprint did a contract at the time of the exchange we were at no time presented with any paperwork or copy of this contract.
(Per your instructions you state do not place your last name on the report. I did as I have no qualms with anyone knowing who filed this report and why - sorry if that's brazen but as an ex-Police Officer it's my belief to be straight forward and transparent in matters such as these)
This report was posted on Ripoff Report on 04/12/2014 05:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint-Wireless/Overland-Park-Kansas-66251-4300/Sprint-Wireless-Sprint-Wireless-Misrepresentation-of-contract-agreements-Overland-Park-K-1138261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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