- Report: #1104163
Report - Rebuttal - Arbitrate
Complaint Review: sprint
sprint9300 Metcalf Avenue Overland Park, Kansas USA
sprint sprint pcs Overland Park Kansas sprint represenative laughed at my wife for ME only having 15% of my hearing left Overland Park Kansas
*Author of original report: From: Kansas State Attorney Generals Office
*Author of original report: comment
*Consumer Comment: This is just too much..
*Author of original report: so you discriminate too i see
*Author of original report: and yes here it is folks
*Consumer Comment: And there it is folks...
*Author of original report: do you work for sprint
*Consumer Comment: So just to get this right.
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when i singed up for sprint with 3 phone lines my line would not text properly as i had to keep resending the texts
all they wanted to was to keep doing there trouble shooting things like sending a signal or reseting my service and i had the device replaced once witch did not solve the problem
as me and wife went round and round about the issue with several represenatives and suprovisors we were getting no where
then one represenative was on the phone with my wife and she explained i was almost completely deaf and have only 15% of my hearing and i depend on text he laughed at her and ofcourse imediately denied it
now after we finaly got some where and a ticket was put in to have the tower looked at and a technitian called and told us that they did an adjustment on the tower and wanted to know how things were working and they were working fine but i felt after 4 months of the issue and the abuse from customer care that i should have been offer a little relief on my bill and called to find out why i was not given and relief
well guess what,,, all my complaints and tickes were wipped from my account no proff of any thing
the supervisor who said they had no record of any thing and they werew not going to give me any credit was very rude towards me basicaly calling me a liar and the call got disconnected (nothing unusual using srint service) but called me back (very shocking) and imediately told me the call was being recorded and i explained the same and i was asked if i was recording i said yes and she demanded me to disconnect i told her no i have every legal right to record as i had informed i am recording also and she told me she wasnt going to talk to me i was recording i told here if she can record i can to she hung up
now how professional can that be
maybe because i threatend for disability discrimination law suit if they didnt do some thing about it them selves
i learned my lesson to never say what you intend to do when some one violates you because i have nothing to go by except what i have read on this site today and i was totaly shocked on how many people are trapped in to this abusive corporation as a consumer with a contract
so i have infromed the state of kansas atorny general about my situation and next is the BBB of kansas
i am not done i will not tolerate this kind of abuse as i contribute to their pay checks with a $245 a month contract and stuck doing it for the next 18 months
and i am highly encouraging each and every one of you who come on here to make a complaint about this abusive corporation to contact the kansas state attorny general if they get enough complaints maybe a class act will be filed and hopefully we as consumers can put an end to this abusive corporation
unfortunately seekers for services do not alway investigate a corporations backgrounds before commiting to a contract but that is a leasson to learn the hard way as i did and now i look into a company before i make any commitment with them
i am disabled i want to enjoy what life i have left with out being abussed as each and every citizen of this country wants but if we dont stand up to these companies we will continue to be treated like trash so please go farther than this site and help make a difference for all who are being taken advantage of by a corporations like sprint
honestly SPRINT CORPORATION should be shut sown permenately as i have no faith they will ever treat us like humanbeings all we are is $$$$ to them and they dont care how much we pay for nothing as long as they live in luxuary for basicaly free because we pay for pretty much nothing
This report was posted on Ripoff Report on 12/03/2013 11:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/sprint/-Overland-Park-Kansas-66212/sprint-sprint-pcs-Overland-Park-Kansas-sprint-represenative-laughed-at-my-wife-for-ME-onl-1104163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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