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Report: #1099103

Complaint Review: Sprint - Carol Stream Illinois

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  • Reported By: BWireless — Baltimore Maryland
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  • Sprint PO BOX 4191 Carol Stream, Illinois USA

Sprint Nextel Lied to me and Ripped me Off Carol Stream Illinois

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I have been a loyal Sprint customer for over 15 years. I had a cell phone plan with Sprint with 6 phones. In September, I was thinking of adding on a 7th line. I called them. I had the Everything Data plan with 1500 minutes. Sprint said I cannot add a 7th line to that plan, but if I switch to their new Unlimited My Way plan, then I can, and it will also be cheaper - saving me about $70 per month ($250 versus $320). I told them to go ahead and switch me. I would then add the 7th line a few weeks later. When I got my bill several weeks later, it was $495. They lied to me, because there is a $30 charge for each phone for data, which they hadn't told me. When I called up (still having only 6 phones) and asked to be switched back, they said they can't because the old plan only allowed 5 phones, and they no longer support that old plan. When I asked what they can do for me, they allowed me to lower the data portion to 1GB for $20 per month. I asked them to credit me retroactively to Aug 22 - the start of my billing cycle when the new charges first appeared, and they agreed. When I got my next bil, they had only credited me for Oct 10-Oct 22, not retroactively at all. When I then called to complain about that, they agreed to credit me for Sep 22-Oct 21, but not for Aug 22-Sep 21, claiming it was too old - they don't go back that far.

 

This is not the first time that Sprint has ripped me off, but it may be the last. I am so sick of them, I want to throw up. I have constant battles with them over erroneous billing, and always lose. Their cell phone coverage is also BAD.

 

If anyone can recommend a better cell phone company, I am so ready.

 

Thank you.

This report was posted on Ripoff Report on 11/13/2013 03:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint/carol-stream-illinois-60197/sprint-nextel-lied-to-me-and-ripped-me-off-carol-stream-illinois-1099103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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