- Report: #1099103
Report - Rebuttal - Arbitrate
Complaint Review: Sprint
SprintPO BOX 4191 Carol Stream, Illinois USA
Sprint Nextel Lied to me and Ripped me Off Carol Stream Illinois
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I have been a loyal Sprint customer for over 15 years. I had a cell phone plan with Sprint with 6 phones. In September, I was thinking of adding on a 7th line. I called them. I had the Everything Data plan with 1500 minutes. Sprint said I cannot add a 7th line to that plan, but if I switch to their new Unlimited My Way plan, then I can, and it will also be cheaper - saving me about $70 per month ($250 versus $320). I told them to go ahead and switch me. I would then add the 7th line a few weeks later. When I got my bill several weeks later, it was $495. They lied to me, because there is a $30 charge for each phone for data, which they hadn't told me. When I called up (still having only 6 phones) and asked to be switched back, they said they can't because the old plan only allowed 5 phones, and they no longer support that old plan. When I asked what they can do for me, they allowed me to lower the data portion to 1GB for $20 per month. I asked them to credit me retroactively to Aug 22 - the start of my billing cycle when the new charges first appeared, and they agreed. When I got my next bil, they had only credited me for Oct 10-Oct 22, not retroactively at all. When I then called to complain about that, they agreed to credit me for Sep 22-Oct 21, but not for Aug 22-Sep 21, claiming it was too old - they don't go back that far.
This is not the first time that Sprint has ripped me off, but it may be the last. I am so sick of them, I want to throw up. I have constant battles with them over erroneous billing, and always lose. Their cell phone coverage is also BAD.
If anyone can recommend a better cell phone company, I am so ready.
This report was posted on Ripoff Report on 11/13/2013 03:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sprint/Carol-Stream-Illinois-60197/Sprint-Nextel-Lied-to-me-and-Ripped-me-Off-Carol-Stream-Illinois-1099103. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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