- Report: #1170268
Report - Rebuttal - Arbitrate
Complaint Review: sprint
sprint I have been lied to many times Orlando Florida
*Author of original report: Sprint Refund
*Consumer Comment: I am confused
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I have been a sprint customer for about 8 years. Until the last 6 months I have been very happy. About 6 months ago I was charged an excesive bill at a sprint store for $75. I called sprint to complain. After many hours and different reps I was finally told the money would be removed from my next bill. It wasn't. When I called sprint about it I was told they have no record I was ever told that. After many hours and many transfers, I recieved a message from an "expert" who stated she attemped to contact the sprint store but was disconnected. So she had no way of verifying I was there or paid money. I would have to drive a half an hour to the store, get a physical copy of the receipt, mail it to sprint, and after review I would be contacted.
So SPRINT cannot get in touch with SPRINT! Recently, I have been paying sprint for 3 lines of service. Only 1 has worked in at least 2 months. In the last 6 days I have spent over 20 hours on the phone with them and have spoken to almost 30 reps. I was told by representitive "nick" on monday that, because of all my problems, I would receive a new phone free of charge. I was very happy! I asked him what is his ID # or last name. He said sprint rules say he is not allowed to give that information. I called the next day to find out when my phone would arrive and was told they have no idea what I'm talking about. I went through hours of telling the same story and being transfered over and over.
Finally I spoke to a "specialist" who said she would review my recorded convesations and call me with the results. I was never called. Today I spoke to a "specialist" again at sprint. She said there is no record of me talking to "nick". I asked if she could go the records of my calls on monday and see what I have been told. She said it is impossible for any sprint rep to do that (so I was lied to AGAIN). When I said, "you're sprint. You can see the calls I have made. Just listen to them." I was told it is "impossible". I said, if I committed a crime, the police can find out every call and text message I have ever made from this phone. Her answer was,"we are not the police". I believe their constant lies and deception are against the law. Just the fact that I am NOT ALLOWED to know who I am speaking to shows deception. I want jusice and legal action.
This report was posted on Ripoff Report on 08/16/2014 07:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/sprint/nationwide/sprint-I-have-been-lied-to-many-times-Orlando-Florida-1170268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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