- Report: #1042786
Report - Rebuttal - Arbitrate
Complaint Review: SPRINT
SPRINTKSOPHT0101-Z4300 6391 Sprint Parkway Overland Park, Kansas United States of America
SPRINT SPRINT cont. to bill me even after I closed my account & PAID in full the deactivation fees. Overland Park, Kansas
*Consumer Comment: You can Even Trust the BBB anymore. Fraud Alert BBB Scam!
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I finally became fed up with having to call every month to make corrections to my bill. & was very sick & tired of being over charged & having to make call every single month to sort out the same problems from the pervious months.
I was more than willing to pay the deactivation fee which was about $245 somewhere along those lines. Plus my last months bill so it came out to over $300 that I paid them to end the contract. I thought that would be the end of the nightmare with Sprint & that I would never ever use there crappy services again or ever recommend them to anyone.
A few years later I checked my credit scores & saw that there was negative points from a collection agency. I contacted that collection agency & they said I owed Sprint $400.00. So I called Sprint they said I never closed my cell phone account & that they had only suspended my line so they kept my cell phone line open for 6 months then closed it out & charged me for it. Um what?! Since it was such a long time ago she couldn't actually open up my account & notes etc. I asked her what was the last payment they received from me she said $300. So not only did they charge to deactivate my phone when I specifically asked them to close it they kept it open so they could continue charging me & now that unpaid bill is in collections. I am still receiving letters from the collection agency & I still refuse to pay Sprint another dime.
This report was posted on Ripoff Report on 04/12/2013 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/SPRINT/Overland-Park-Kansas-66251-4300/SPRINT-SPRINT-cont-to-bill-me-even-after-I-closed-my-account-PAID-in-full-the-deactiva-1042786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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